Agent Contracting Administration Representative

iA American • Waco, TX

11d • Hybrid

About The Position

Are you detail‑oriented, service‑driven, and motivated by contributing to the smooth functioning of operations? As an Agent Contracting Administration Representative , you will ensure accurate and timely processing of agent appointments, terminations, and related administrative tasks that directly support our field force. Your work will play a key role in maintaining data integrity, supporting compliance, and contributing to an efficient contracting experience for agents nationwide. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

• Has a high school diploma or general education degree (GED)
• Has approximately two years of administrative and/or customer service experience.
• Possesses strong computer and MS Office skills and learns new systems quickly.
• Demonstrates solid research and problem‑solving abilities.
• Shows strong attention to detail.
• Communicates effectively, both verbally and in writing.
• Keeps work well organized and knows how to prioritize.
• Responds positively to direction and works well with supervisors.
• Works effectively both independently and as part of a team.
• Adapts well to procedural and organizational change.
• Maintains a friendly, positive, and learning‑oriented attitude.

Responsibilities

• Process agent appointments.
• Process agent appointment terminations.
• Pay and reconcile vendor and state appointment invoices.
• Update information in LFCM as requested by agents and IMOs.
• Process agent debt terminations and other changes requested by leadership or other departments
• Monitor and balance Agent Suspense Accounts.
• Assist with Agent Contracting–related production when needed.
• Develop understanding of department goals and how supporting processes.
• Evaluate current processes and suggest improvement opportunities.

Benefits

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
• Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
• Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO, employee and family assistance program, performance bonus, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees