Agent Concierge
About The Position
A career as a Concierge Agent entails making confirmation calls and welcome calls to guests that have planned visits in the future. You will answer calls from guests who have booked Hilton Grand Vacations Marketing Packages to assist with date changes and respond to questions concerning their upcoming vacation. Schedule Details: Our Concierge department works between 9:00 am through 9:00 pm EST and Saturday from 9:30 am through 6:00 pm with Sundays off and 1 day off in the week. Paid training is provided for 4 weeks from 9:00 am – 4:00 pm Monday through Friday. Why do Team Members Like Working for us? Driven hourly pay plus bonuses Get your earned pay any time before payday through DailyPay Medical, Dental, and Vision benefits starting on Day One! Generous Vacation Time Off Program Paid Sick Time GO Hilton Discounted hotel rates worldwide 401(k) program with company match Employee stock purchase program - purchase shares at a discounted rate Tuition and certification reimbursement programs Recognition Programs and Rewards Internal Growth and Career Pathing And much more!
Requirements
- High School Diploma/GED
- Proficient with Microsoft Word, Excel and Outlook
- Excellent written and verbal communication skills with a strong sense of customer service
- Good organizational skills and detail-oriented
Responsibilities
- Provide complete and accurate information to guests on every telephone call. Especially information about tour presentations, accommodations, premiums, and promotions.
- Handle situations with dissatisfied guests and offer resolutions.
- Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
- Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.
- Assist management with special projects relating to customer service.
- Confirm a specific percentage of all leads for the following month.
- Ensure the privacy and security of confidential information about guests
Benefits
- Driven hourly pay plus bonuses
- Get your earned pay any time before payday through DailyPay
- Medical, Dental, and Vision benefits starting on Day One!
- Generous Vacation Time Off Program
- Paid Sick Time
- GO Hilton Discounted hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program - purchase shares at a discounted rate
- Tuition and certification reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
