Agent Benefits Advisor

Farmers Insurance Careers•Los Angeles, CA

1d•$82,560 - $103,200•Hybrid

About The Position

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let’s build something incredible together! Workplace: Hybrid ( #LI-Hybrid ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.Job Summary Administers, and communicates benefit policies and procedures to participants of the Agent Benefits program. Investigates and resolves complaints and issues, including coordination with carriers for traditional and non-traditional benefit plans. Serves as a subject matter expert to assigned plans and answers inquiries on benefit eligibility and plan coverages by agents, district managers, agency staff, carriers, brokers, and third-party administrators. Demonstrates a fundamental understanding of other non-traditional benefit plans including Errors and Omissions, deferred compensation, and the Fidelity Bond. Performs regular audits of benefit enrollments, eligibility, and plan administration to ensure compliance with internal policies and regulatory requirements and identifies areas for process improvement. Be comfortable working with technology, including various software applications and online platforms, to manage, analyze, and communicate benefit information efficiently and effectively.

Requirements

High school diploma or equivalent required.
2+ years of benefits and customer service experience.
General knowledge of benefits administration practices required.
Must be able to effectively manage stress and maintain a level-headed approach in challenging circumstances.
Must be comfortable working with technology and possess extensive experience with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
Needs to be organized, detail-oriented, and analytical in approach to tasks.
The candidate should demonstrate thoroughness and dependability in their work, ensuring accuracy and reliability in all aspects of benefit administration.
Strong communication skills and the ability to manage multiple priorities are essential for success in this role.
Must possess a general knowledge of accounting principles, including understanding of debits, credits, and ledger entries.

Nice To Haves

Bachelor’s degree preferred in Business Administration, Human Resources or related field preferred.

Responsibilities

Manages the administration, daily operations and procedures involved with the less complex benefits plans.
Acts as a liaison between participants, carriers, vendors, brokers and third-party administrators on participant claims related to complaints and problems.
Researches and communicates current plan provisions, coverage questions, claims and eligibility issues, policies and practices to participants, territory offices, carriers, and third-party administrator.
Maintains the day-to-day operations and manages midyear enrollment process for assigned plans.
Handles inquires from incoming call center and Agent Benefits email box relating to assigned plans.
Independently addresses folio questions, resolves basic issues and makes necessary corrections such as benefit deduction and/or commission statement discrepancies.
Evaluates and recommends appropriate plan improvements and cost containment based on statistical data for assigned plans.
Continually reviews operations and procedures to develop methods of efficiency related to assigned plans.
Utilizes various agent benefit systems such as MAP, Compass and e-folio to administer benefits, create reports and conduct audits.
Reviews and audits folio and subsidy files for accuracy, and researches/adjusts benefit premiums as needed.
Partners with brokers and carrier representatives during annual plan renewals and quarterly claim result reviews to evaluate performance of assigned plans.
Develops communication materials for promotional events and annual enrollment for assigned plans.
Perform other duties as assigned.

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location.o CA Only: $82,560 - $103,200
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offer