Agency Support Representative

NJ CURE • Princeton, NJ

4d • $48,000 • Hybrid

About The Position

The Agency Support Representative is a customer-focused and detail-oriented position helping the organization better understand, measure, and enhance the relationships with our agency partners. In this entry-level role, you’ll work closely with and report to Agency Managers to help collect onboarding and compliance documents daily as well as distributing weekly and monthly reports to agencies and management.

Requirements

• High school diploma or equivalent required; associate or bachelor degree is a plus
• Some familiarity with auto insurance processes, terminology, and customer lifecycle will be helpful
• Willingness to learn tools such Guidewire and other company systems
• Interest in customer experience, service improvement, or business operations
• Familiar with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Familiar with Google Workspace (Gmail, Docs, Sheets, Slides, Meet, Drive)
• Good organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment

Responsibilities

• Support the Agency Team with organizing and maintaining partner data
• Maintain our internal Agency Dashboard
• Acquire necessary documentation from newly appointed agencies
• Maintain agency licenses and contracts
• Notify IT of changes in agency information
• Notify accounting department of changes in agency financial information
• Email agency’s policy information on a weekly basis
• Create and distribute quarterly agency commission statements
• Email agencies procedure updates
• Maintain agency’s producer information
• Organize agency growth data monthly
• Provide feedback and updates to the Agency Team as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees