Agency Relations Representative Senior
About The Position
ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals. Job Summary: The Agency Relations Representative Senior offers dedicated support to ECMC's external collection agencies by investigating and addressing issues and inconsistencies, preparing performance reports, and serving as a knowledgeable resource for staff through written and verbal communication.
Requirements
- High School diploma or GED
- Intermediate proficiency in Microsoft Office Suite
- 4+ year's experience in the financial services industry or student financial aid/student lending areas
Nice To Haves
- Post-secondary degree
- Full understanding of various regulatory changes and how it impacts the business
- Ability to effectively organize, plan, control and prioritize work/projects
- Intermediate math skills with the ability to apply statistical analysis and survey techniques
- Data entry experience
Responsibilities
- Creates reports for internal and external use including Daily Performance reports, Weekly Placement by Performance reports and Monthly reports
- Acts as resource for staff and external agencies for updates
- Assists in researching and reviewing account issues
- Research rehabilitation balance discrepancies
- Responds to telephone calls, voicemails, emails, and written correspondence from external agencies
- Assists external agencies in Direct Loan Consolidation process
- Manages balance discrepancy report, work with lenders for additional funding on Rehabilitation accounts
- Manages relationships with external collection agencies
- Tracks, research, and resolves agency-related issues manages conflicting priorities and handle multiple tasks/projects concurrently
- Performs other duties as assigned
Benefits
- Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
- Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
- Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
11-50 employees
