Agency Operations Manager

Phase 3 Marketing and Communication•Atlanta, GA

1d•Onsite

About The Position

We are seeking a highly organized, strategically minded emerging leader to join our Agency Division as our Agency Operations Manager. This role is designed for a high-potential professional early in their career who thrives at the intersection of creative execution and operational discipline. You will serve as the connective tissue between departments (Account, Strategy, Media, Public Relations and Creative) — ensuring projects move efficiently, resources are balanced, and financials are managed with accuracy. You will support the creative team by creating clarity, protecting their time, and eliminating workflow friction — while also owning forecasting, estimating, and project financial oversight. This is an opportunity to develop both creative operations leadership and financial acumen within an integrated agency environment. This role reports to the EVP, Marketing & Agency Services and is based in Atlanta, GA.

Requirements

Bachelor’s degree in Marketing, Business, Communications, or related field
0–3 years of experience in project management, agency operations, production, or related field (internships included)
Strong organizational and time-management skills
Comfort working in spreadsheets and project management platforms
Analytical mindset with interest in forecasting and financial performance
Exceptional attention to detail
Clear and professional written and verbal communication skills
Ability to thrive in a fast-paced, deadline-driven agency environment
Standard office hours, though deadlines or the demands of a client may require working outside of regular office hours to ensure continued success
This is a full-time, in-office position in Atlanta, Georgia

Responsibilities

Overseeing project flow from intake through final delivery
Building and maintaining timelines within agency project management platforms (Basecamp, Monday.com)
Leading weekly trafficking/resource meetings with Creative and Account teams
Proactively balancing workloads and anticipating capacity challenges
Removing bottlenecks that slow creative output
Ensuring deliverables meet quality control standards before client release
Coordinating with freelancers, production partners, and external vendors as needed
Maintaining clear process documentation and improving operational workflows
Developing accurate estimates and scopes of work for new and organic growth projects
Supporting revenue forecasting and agency financial visibility
Monitoring project burn rates and overall job health
Identifying scope creep and partnering with Account teams to address it
Continuously evaluating estimate accuracy to improve profitability and planning