Agency Experience Intern
Olympus Insurance Company•Jacksonville, FL
•Onsite
About The Position
The Agency Experience Intern will support the Agency Operations team in delivering a high-quality, “white-glove” experience to Olympus agency partners. This role will play a key part in coordinating agent communications, supporting training initiatives, and assisting with the rollout of new products and partnerships. This internship provides hands-on exposure to insurance operations, agency engagement, and cross-functional collaboration, while contributing to meaningful business initiatives.
Requirements
- Currently pursuing a Bachelor’s degree in Business Administration, Marketing, Communications, Risk Management/Insurance, or a related field
- Candidates should be current juniors or seniors, or recent graduates.
- Strong written and verbal communication skills
- Ability to present information clearly and professionally
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and deadlines
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Nice To Haves
- Experience with Canva or similar design tools
- Exposure to video editing tools (for training content)
- Interest in insurance, agency operations, or client experience
Responsibilities
- Assist with outreach to agency partners to support onboarding, training participation, and ongoing engagement
- Help coordinate communications related to product updates, training opportunities, and key initiatives
- Support follow-ups to ensure agents have the resources needed for success
- Assist in planning and executing webinars and training sessions (scheduling, invitations, attendance tracking)
- Help prepare training materials, presentations, and supporting documentation
- Support recurring monthly training programs, including onboarding sessions for new agency users
- Support the Qualifying Agent Review initiative, including outreach coordination and training scheduling
- Assist with coordination efforts for the Mercury partnership, including communications and follow-up tracking
- Contribute to the rollout of new products by supporting training logistics and agent readiness efforts
- Assist in creating and updating presentations, one-pagers, and training guides
- Support development of visually engaging materials using tools such as Canva and PowerPoint
- May assist with short training videos or walkthrough content
- Track project progress, training attendance, and communication efforts
- Help maintain organized documentation and reporting for ongoing initiatives
- Assist with general administrative tasks to support Agency Operations
Benefits
- Hands-on experience supporting real business initiatives and partnerships
- Exposure to agency operations within the property & casualty insurance industry
- Opportunity to build communication, project management, and presentation skills
- Direct collaboration with cross-functional teams and leadership
- Insight into training development and agent engagement strategies
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Number of Employees
11-50 employees
