Agency Engagement Specialist

Pano AI

6d•Hybrid

About The Position

Pano AI is seeking an Agency Engagement Specialist to support the Agency Engagement team in building and maintaining strong relationships with fire agencies, emergency management offices, and disaster response organizations tied to Pano deployments. This is a foundational role designed to help scale engagement efforts across a large geographic footprint while enabling the broader Agency Engagement team. In this role, you will support outreach, onboarding, training coordination, and ongoing engagement with end users. You will work closely with Agency Engagement Managers, Customer Success, and Operations to ensure agencies are supported, informed, and actively using Pano’s platform. This role is designed as a development position with a clear growth path into an Agency Engagement Manager role over time.

Requirements

Bachelor’s degree or equivalent professional experience.
0–2 years of experience in wildfire response, emergency management, public safety, environmental science, or a related field, or strong interest in transitioning into this space.
Strong communication skills and a willingness to engage with external stakeholders.
Comfort working in a fast-paced, team-oriented environment.
Organized, detail-oriented, and able to manage multiple tasks simultaneously.
Interest in climate resilience, public safety, and mission-driven work.
Comfort working with technology and learning new systems.
Willingness to travel up to 10–20% to support trainings, site visits, or events.

Nice To Haves

Some experience in customer-facing, operations, training, or support roles preferred (internships or entry-level roles acceptable).

Responsibilities

Support Agency Engagement Efforts: Assist Agency Engagement Managers in maintaining relationships with fire departments, emergency management agencies, and other public safety organizations across assigned regions.
Coordinate Outreach and Onboarding: Support outreach to agencies, help schedule onboarding sessions, and assist with training coordination to ensure end users understand how to use Pano’s platform effectively.
Help Drive Adoption and Usage: Track engagement and usage, flag agencies that need follow-up, and assist with re-engagement efforts to ensure consistent platform usage.
Support Field Execution: Work closely with Operations, Customer Success, and Sales to help ensure deployments are supported and agencies receive timely communication and assistance.
Act as a Support Resource for Agencies: Answer questions, route requests appropriately, and help ensure agencies feel supported throughout onboarding and ongoing usage.
Contribute Feedback and Insights: Collect feedback from agencies and share insights with internal teams to help improve training materials, workflows, and product usability.