Agency Contract Mgmt Specialist
About The Position
We are Farmers – where ambition meets opportunity. At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us. Join an award-winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do. Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate . Connect with us on Instagram , LinkedIn and TikTok , and let’s build something incredible together! Workplace: Hybrid ( #LI-Hybrid ), Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Processes requests of basic to difficult complexity from internal and external customers across channels related to agent contracting, product authority and appointments. May focus on handling inbound calls, transfers or key/national account requests. Ensures compliance with department and company procedures, standards and applicable regulations. Provides excellent customer experience with each interaction promoting a positive customer experience. Identifies and reports system defects. Recommends and helps implement approved system, process and other improvements.
Requirements
- High school diploma or equivalent required.
- 2-3 years of service-related experience required
- Basic proficiency in Microsoft Office programs (Excel, Word, PowerPoint), keyboard usage and navigating web-based programs required
Responsibilities
- Applies problem-solving and critical thinking skills to prioritize, analyze, clarify and process requests of basic to difficult complexity from internal and external customers across channels related to agent contracts, commission schedules, licenses, appointments, product authority, system access, terminations and acquisitions.
- Demonstrates an understanding of the customer's needs and ensures they are met.
- Regularly handles inbound calls, transfer and/or key/national account requests.
- Ensures compliance with department and company procedures, standards and applicable regulations.
- Follows up as needed with the appropriate person(s) to gather missing information, resolve problems and complete requests within department service and quality standards.
- Advises customers via the appropriate media when requests have been completed.
- Updates processing systems and other tools to reflect work activity and communication with customers.
- Identifies and reports system defects.
- Recommends and helps implement approved system, process and other improvements to reduce waste and deliver a better customer experience.
- Supports system testing for transactions of basic to difficult complexity as assigned.
- Performs other duties as assigned.
Benefits
- Farmers offers a competitive salary commensurate with experience, qualifications and location.
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
