Agency Billing Services Administrator I

Arthrex

1d•Onsite

About The Position

Arthrex Inc. is hiring an Agency Billing Services Administrator I to work at their Logistics Center in Fort Myers, FL. This role is responsible for all billing related procedures for Arthrex Agencies and their personnel. Key duties include professionally answering calls and emails, providing special reports, processing returns, collaborating with managers on billing issues, processing manual issue orders, assisting AR with credits, analyzing no charge issue orders, reviewing manual entry issue orders, and processing various daily and monthly reports. The administrator will also analyze processes for improvements, identify non-compliant incidents, and ensure adherence to Arthrex Quality Management requirements.

Requirements

High school diploma or equivalent required.
1 year Customer Service experience required.
Ability to work in a multi-tasked based environment.
Possess a high level of attention to detail.
Customer Service background required.
Coachable, Team player, self-motivated.
Work extended hours, at month, quarter, and fiscal year ends.
Basic-Intermediate level of Microsoft Office, Excel, Word, PowerPoint, and Outlook email experience.
Develop the ability to work independently and effectively with internal and external customers.
Develop the ability to verbally communicate ideas and issues effectively to other team members and management.
Experience in high paced environment with the ability to manage multiple responsibilities concurrently.
Basic-Intermediate Billing knowledge, Organization skills, ability to meet multiple deadlines.
Develop and master a complete knowledge of industry products and billing practices, customer service skills, and quality standards.
Develop and master a complete knowledge of Agency Billing Services procedures and best practices.
Become knowledgeable of SAP and enhanced navigational skills within SAP.
Basic knowledge of Excel.
Develop a basic knowledge of Winshuttle processes.
Ability to develop a thorough knowledge of all aspects of the ABS processes & procedure.

Nice To Haves

Bachelor’s Degree preferred.
Basic-Intermediate SAP Business system knowledge preferred.

Responsibilities

Professionally answer incoming phone calls and respond to emails from Agency offices and their personnel.
Support Agency personnel by providing special reports, processing returns requests and other various transactions in a timely manner.
Communicate and collaborate with Product managers, Regional Managers & Directors in resolving issues related to special billing requirements outside of the standard Arthrex pricing structure.
Process manual issue orders as required, including in depth research related to Synergy and Capital Equipment Issue Orders.
Processes Issue Orders related to transitioned Agencies and provide reports to Field Audit team to have exiting agency consignment inventory removed.
Assist AR in Processing consignment and serialized item related credits.
Analyze all no charge issue orders to ensure that they have proper approvals and that proper promo codes are applied.
Review all Issue Orders that are received for manual entry to ensure they have proper approvals for pricing anomalies.
Process daily Agency Instrument Credit Report.
Run daily VD Block Report.
Investigate daily PGI Report.
Process monthly reports, including PRO Code Agency billings and monthly Agency Freight Credit transactions.
Analyze processes and collaborate with team to identify opportunities for improvements and efficiencies.
Identify and report any non-compliant incidents to Agency Billing Supervisor or ABS/CSLR Manager.
Ensure Arthrex procedures and policies are being followed according to Arthrex Quality Management requirements.