Agency Account Manager

Tradedoubler • Miami, FL

4d

About The Position

As Agency Account Manager you are responsible for managing a selection of agencies and clients in North America. You are responsible for retaining our clients through providing an excellent level of Account Management, increasing revenue and gross profit and grow their accounts by connecting them to all relevant and market leading affiliates. Commercial awareness, negotiation skills and the ability to identify and drive business development opportunities are some of the key skills that we are looking for in this role. Our Agency Account Manager works closely with the local Partner Development Manager to continuously have the best possible publisher and traffic mix for the programs in their portfolios.

Requirements

• Bachelor’s Degree in digital marketing or related field
• At least 1-2 years affiliate marketing experience - we value your ability to learn quickly and adapt to new challenges
• Strong analytical skills, strategic thinking, and the ability to translate statistics into insight and actions as well as analyse trends
• Extensive successful account management experience from the industry and experience in coordinating and managing a portfolio of clients
• Excellence in building relationships and working with different teams, publishers and clients
• Demonstrable influencing skills and commercial awareness
• Strong grasp of Microsoft applications: Excel, PowerPoint, Word, Outlook and CRM
• Confidence, communication skills with proven oral and written presentation skills
• Positive outlook, proven ability to handle pressure
• Great team worker with strong organisational & multi-tasking skills
• Solutions orientation with strong problem-solving skills
• Shows passion for what they do
• Adds value and does things well
• Leads by example
• Proactive
• Professional

Responsibilities

• Act as agency level contact on accounts – perform quarterly business reviews, develop strong relationships
• Create a forecast and development plan for each of your allocated accounts on a yearly and quarterly basis
• Closely monitor all programs across allocated accounts on a daily basis and be proactive if accounts are underdelivering to take action in a timely manner
• Implement and optimise new publishers recruited by the partnership development team across key allocated accounts
• Build a strong relationship with key contacts on your allocated programmes by maintaining regular telephone and face to face contact
• Management of promotions and daily activity on allocated accounts will be required
• Provide regular feedback on client satisfaction
• Understand and plan according to the business objectives of each client in a portfolio
• Understand and adapt our products to client tracking capabilities and opportunities
• Report on client KPIs and make recommendations for growth
• Ensure that all client details, actions and administration are updated in our CRM system
• Manage account receivables and follow up when payments are late

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees