Ag Office Administrator

Coop Shared Services, LLC•Salmon, ID

About The Position

The position of an Ag Office Administrator of great significance to Valley Wide Cooperative. A person in this position is accountable for maintaining a complete, accurate, and systematic set of records of all financial transactions carried out by the cooperative. A person in this position maintains operational performance with the utmost concentration and dedication and must be well versed in the standard operating procedures of the company. This is a safety-sensitive position.

Requirements

High school diploma or GED required.
Must have a current working knowledge of computer programs.
Must have strong communication skills; ability to communicate in an appropriate, professional manner with managers, supervisors, employees, customers, vendors and the general public.
Must be able to make appropriate decisions and execute them according to policy.
Must maintain appropriate and expected levels of customer service.
Must have ability to determine order of need and task priority based on level of importance.
Must have a manager focus on all interactions and exhibit strong critical thinking/ problem solving skills.
Must exhibit a professional and positive image.

Nice To Haves

2+ years accounting/bookkeeping experience preferred.

Responsibilities

Maintain an in-depth knowledge of Valley Wide’s services, customer account and billing processes, new customer information, and various policies and procedures.
Address a high volume of incoming calls. Ensuring customer service quality, efficiency, and accuracy for all call transactions.
Greet visitors/customers and direct or assist them as needed.
Posts Customer payments by recording cash, checks and credit card transactions on the Computer and banking systems.
Maintains daily balancing report, assembles and prepares customer invoicing and posts invoices. Maintains daily invoice balancing reports.
Prepares inventory receiving and transfers for posting, posts in the computer and maintains daily balancing report of inventory transaction.
Reviews, codes and prepares daily accounts payable invoices, maintains daily submittal reports to corporate office.
Investigate and resolve customer questions and concerns efficiently and compassionately.
Assist in managing customer retention activities by ensuring customer needs are being met.
Ensure all customer interactions are consistently and accurately maintained in the system.
Answer telephones, radio, and relay messages to other company personnel.
Responsibly for maintaining company and customer confidentiality.
Contributes to team effort by accomplishing related results as needed.
Perform other duties as assigned.