ag customer service & sales
About The Position
· Answer incoming calls, emails, and inquiries from farmers, ranchers, feed dealers, and other customers regarding product availability, pricing, and orders · Process customer orders for various feed products including livestock feed, poultry feed, specialty mixes, and nutritional supplements · Provide product information and recommendations based on customer needs, animal types, and feeding programs · Schedule and coordinate feed deliveries with the warehouse and logistics team · Handle customer complaints and resolve issues related to orders, deliveries, product quality, or billing · Maintain accurate records of customer interactions, orders, and special requests in the database or order management system · Communicate with production and inventory teams about product availability and backorders · Generate quotes and invoices for customers · Coordinate with sales representatives regarding customer accounts and special pricing arrangements · Provide information about feed formulations, ingredients, and nutritional specifications when requested · Process returns or exchanges according to company policy · Monitor delivery schedules and proactively communicate any delays to affected customers · Assist walk-in customers at the facility counter with product selection and purchases · Maintain knowledge of seasonal demands and help manage customer expectations during peak times Provide information about fertilizer formulations, ingredients, and nutritional specifications when requested
Requirements
- 3 plus years of agriculture experience is required
- must be available to work Saturdays
Nice To Haves
- Bachelors degree in agribusiness preferred but not required
Responsibilities
- Answer incoming calls, emails, and inquiries from customers
- Process customer orders for feed products
- Provide product information and recommendations
- Schedule and coordinate feed deliveries
- Handle customer complaints and resolve issues
- Maintain accurate records of customer interactions and orders
- Communicate with production and inventory teams
- Generate quotes and invoices
- Coordinate with sales representatives
- Provide information about feed formulations and ingredients
- Process returns or exchanges
- Monitor delivery schedules and communicate delays
- Assist walk-in customers with product selection and purchases
- Maintain knowledge of seasonal demands
- Provide information about fertilizer formulations and ingredients
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
