PL - Aftersales Customer Experience and Training Administration Specialist
About The Position
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
Responsibilities
- Analyzing NPS survey results, customer complaints and compliments (Facebook, Google Review, Infoline)
- Designing and optimizing the customer journey in the service area.
- Developing and implementing measures to improve the quality of after-sales service
- Preparing reports and recommendations for management and the dealer network.
- Implementing CX procedures in the dealer network.
- Creating training materials and process instructions
- Cooperation with the dealer network
- Supporting dealers in improving customer service quality.
- Consultations and coaching on CX standards.
- Audits of after-sales service processes.
- Monitoring compliance with importer/brand guidelines.
- LMS / training platform administration
- Registration of participants for training courses.
- Training calendar management.
- Monitoring attendance and completion of training courses.
- Archiving of training documentation.
- Organization of classroom and online training courses
- Certification and qualification support
- Reporting and analysis
- Support for the implementation of New training programs,
- Onboarding programs.
Benefits
- Competitive remuneration based on performance and experience.
- Opportunities for department and company-wide team building events.
- A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
