Aftermarket Service Manager of Data Centers
About The Position
The Aftermarket Service Manager of Data Centers is responsible for end-to-end coordination, analysis, and execution of post-shipment service support for direct-sale data center customers. This position serves as the primary service liaison for assigned accounts, ensuring service commitments are executed effectively, issues are resolved promptly, and contractual obligations are met. The Aftermarket Service Manager of Data Centers requires strong project leadership, technical acumen, customer-facing communication skills, and data-driven decision-making. The Aftermarket Service Manager of Data Centers partners cross-functionally with Sales, Engineering, Field Service, Parts, Quality, and external service providers to deliver consistent, high-quality customer experience in a complex, high-availability environment.
Requirements
- Associate’s degree required
- 3-5 years of experience in industrial manufacturing, power generation, mission-critical infrastructure, or data center support.
- Demonstrated experience coordinating complex service or project-based work across multiple stakeholders.
- Strong analytical, organizational, and problem-solving skills.
- Proven ability to manage customer escalations and maintain strong customer relationships.
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook); experience with SAP or ERP systems preferred.
- Excellent written and verbal communication skills, including customer-facing technical documentation.
Nice To Haves
- Bachelor’s degree in business, Engineering, Operations, or a related field.
- Experience supporting data center, mission-critical, or high-availability environments.
- Experience with data visualization or dashboarding tools
Responsibilities
- Serve as the primary post-shipment service point of contact for assigned direct-sale data center customers.
- Own customer service escalations, ensuring timely issue resolution, clear communication, and documented outcomes.
- Act as a trusted advisor to customers by proactively identifying service risks, trends, and improvement opportunities.
- Lead coordination of non-PM generator service activities, including: Field service dispatch and scheduling, Parts logistics and availability Service campaigns, retrofits, and corrective actions
- Ensure service activities align with contractual requirements, safety standards, and customer operating expectations.
- Issue, manage, and reconcile purchase orders for field service, contractors, and third-party vendors.
- Lead service quoting activities for repairs, campaigns, and Master Service Agreements (MSAs), coordinating inputs across internal teams and external partners.
- Track service scope, cost, and execution against approved estimates and contractual commitments.
- Support financial accuracy by ensuring service work is properly documented, authorized, and billed.
- Develop, maintain, and improve advanced dashboards and reporting tools to track: Service history and performance Open issues and escalation status Campaign execution and closure Customer-specific KPIs
- Lead or support corrective and preventive action (CAPA) initiatives in collaboration with Quality and Engineering.
- Identify opportunities to improve service processes, tools, and customer experience.
- Represent the service organization in customer meetings, technical reviews, and strategic planning sessions.
- Communicate clearly and effectively with both technical and non-technical stakeholders.
Benefits
- Competitive compensation and benefits
- Work-life flexibility
- Recognition and rewards
- Development and career opportunities
- A safe and inclusive workplace
- health, vision, dental, 401(k) with Rehlko matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
