Aftermarket Sales Specialist

Retech Systems LLC•Tonawanda, NY

About The Position

The Aftermarket Sales Specialist is responsible for selling products and providing guidance about products to new and existing customers all around the world.

Requirements

Ability to travel domestically and internationally.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Knowledge and ability in Microsoft Office products, including CRM.
Knowledge and ability in navigating and utilizing ERP.
Ability to read and interpret technical documents.
Associate’s degree in engineering, Business, or related field, or equivalent in work experience is required
Excellent verbal and written communication skills.
Excellent sales and negotiation skills.
Thorough understanding of technical or scientific products to be sold.
Organized with attention to detail.
Proven ability to build and maintain relationships with clients.
The employee is regularly required to sit, stand, walk, bend, hear and talk.
The employee is frequently required to use hands.
The employee occasionally will be required to reach with hands or arms, climb or balance, stoop, kneel, crouch, and crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, and depth perception.
This position may be required to work long hours extending into the weekends on some occasions.
Must be able and willing to travel up to 10% to international and domestic sites for sales, installation, and customer service support.

Nice To Haves

BS/MBA is preferred for advancement.
Experience with heavily engineered custom equipment preferred.

Responsibilities

Develop and maintain relationships with existing and potential Retech customers focusing primarily on their production facilities.
Negotiate prices, terms of sales, and/or service agreements; prepare contracts and submit orders.
Estimating, quoting, and providing credit terms/bid specifications to clients for aftermarket spare parts and upgrades for existing systems.
Travel to customers’ sites on an agreed upon schedule to learn about potential aftermarket opportunities to benefit each customer’s existing furnaces or production needs.
Represent Retech professionally in front of customers and others throughout the VME industry.
Communicating customers’ potential capital equipment expenditure plans to management.
Gather important feedback from the site maintenance and operating personnel on what they like and don’t like about Retech’s furnaces as well as our competitor’s equipment.
Apply knowledge of product features to match potential retrofit/upgrades to the needs of clients.
Answer inquiries from clients concerning products, their uses, and the industry at large.
Direct customer complaints regarding quality, tolerances, specifications, and delivery condition of products to the appropriate internal party.
Collaborate with purchasing, shipping, operations, engineering, and other staff members to confirm that orders are processed with accuracy and efficiency.
Provide relevant information to support both annual and monthly business forecast requirements.
Function as a team player working within the entire Retech business to drive overall results toward desired targets.
Perform other duties as assigned.