Aftermarket Sales & Customer Experience Specialist

Safford Mazda Fairfax • Fairfax, VA

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About The Position

At Safford Mazda Fairfax , we believe every interaction after the sale matters just as much as the purchase itself. We’re looking for a Aftermarket Sales & Customer Experience Specialist who takes pride in building trust, guiding customers through protection options, and ensuring a seamless ownership experience from delivery forward. This role is ideal for someone who enjoys helping customers, understands the value of follow-through, and wants to grow within a respected, award-winning dealership group.

Requirements

• Proven experience in customer service or hospitality-driven roles
• Strong communication skills and a natural ability to build rapport
• Excellent organization and follow-through
• Positive attitude, professionalism, and strong work ethic

Nice To Haves

• Automotive experience is a plus, but not required — we provide training

Responsibilities

• Own and coordinate all aftermarket sales activities within the dealership
• Serve as a key ambassador for the customer experience after the vehicle sale
• Present and sell vehicle protection products and accessories in a consultative, customer-focused way
• Clearly explain protection packages, benefits, and product guarantees
• Work directly with customers in person, by phone, and online
• Process aftermarket orders and accurately document customer purchases
• Support customers after delivery with questions, follow-up, and scheduling assistance
• Collaborate closely with the Finance team to assist with documentation and workflow

Benefits

• Competitive compensation with performance opportunity
• Comprehensive training and mentorship program
• Career growth opportunities within a large, respected dealer group
• Advancement potential within the first 6 months for top performers
• 401(k) with employer contribution
• Medical, Dental, Vision, FSA, and HSA plans
• Short- and long-term disability, life, accident, and critical illness coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed