Aftermarket Parts Sales Supervisor

Faith Technologies•Appleton, WI

1d•Hybrid

About The Position

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care. The Aftermarket Parts Sales Supervisor is responsible for executing and supporting Faith Technologies Inc.’s aftermarket parts sales activities, including quoting, order management, customer support, and coordination with inventory and fulfillment teams. This role focuses on ensuring customers can accurately identify, price, and procure aftermarket parts while supporting revenue growth and service execution.

Requirements

Bachelor’s degree in Business, Supply Chain, Operations, or related field preferred; equivalent experience considered.
3–7 years of experience in aftermarket parts sales, customer service, or service operations within industrial or electrical equipment environments.
Experience with ERP systems and order management tools required; exposure to e-commerce platforms preferred.
Up to 10–15% as business needs require.
Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday – Friday, this can be a hybrid work schedule spending at least 25-50% of your time in the office.
This position is based out of Appleton, WI.

Responsibilities

Support the execution and maintenance of scalable aftermarket parts portfolios supporting service execution and parts revenue growth.
Support e-commerce parts portfolios and digital catalog execution in coordination with execution and technology teams.
Translate released product data, reliability inputs, and service documentation into aftermarket parts structures under established processes.
Support key account parts strategies including kits, provisioning, and lifecycle planning.
Work cross-functionally with Warranty, Production, Reliability Engineering, Technical Publications & Training, Logistics, Finance, Human Resources, NS2, and the NOC.
Ensure aftermarket parts representations remain accurate as products evolve.
Track and report KPIs related to parts portfolios, catalog accuracy, and customer adoption.
Execute and maintain documented aftermarket parts processes as the organization scales.