Aftermarket Digital Specialist

Caterpillar Inc.•Peoria, IL

2d•$112,710 - $169,060•Onsite

About The Position

Caterpillar is seeking a dynamic, digitally proficient, results-driven professional with product knowledge to support the execution of innovative digital solutions that enhance dealer and customer experiences for Wear & Maintenance Products within the Integrated Components Division (ICD). ICD is a critical enabler of Caterpillar’s refreshed enterprise strategy, designing and manufacturing the components that drive product performance and reliability across a global footprint. As the Aftermarket Digital Specialist, you will advance data-driven strategies and tools to support and expand the Maintenance and Wear Parts portfolio, while driving new initiatives around the integrated customer experience strategy to accelerate growth and strengthen differentiation for Caterpillar. You will engage in the execution of key projects and processes, leveraging insight-driven strategies that seamlessly integrate product, commercial, channel, digital, data, and technology touchpoints into a cohesive, value-driven ecosystem. Your efforts will directly impact how customers interact with Caterpillar’s wear and maintenance products and services, ensuring consistency, simplicity, and measurable value across the entire product lifecycle.

Requirements

Candidates should possess a Bachelors degree or demonstrate equivalent knowledge through professional expertise.
Problem Solving Apply knowledge of wear and maintenance products, services, technology, and the digital ecosystem to address a variety of business and customer scenarios. Use structured problem‑solving approaches, tools, and techniques to recognize, anticipate, and resolve process and operational issues. Develop alternative methods to assess the accuracy, relevance, and completeness of information. Analyze risks and benefits of potential solutions and support decision‑making on the best path forward. Clearly identify, document, and communicate problems, along with viable resolution alternatives. Evaluate problems from multiple perspectives, incorporating input from key stakeholders to ensure well‑rounded solutions.
Customer Focus Align customer needs, wear and maintenance products, and digital solutions to deliver measurable customer value. Proactively identify, research, and validate customer requirements and expectations. Clearly communicate customer needs and take ownership of issue resolution from start to finish. Actively solicit customer feedback, assess customer satisfaction, and implement continuous improvement opportunities. Link organizational objectives, business goals, and customer expectations to drive aligned outcomes.
Effective Communication Partner in cross‑functional collaboration and inter‑team coordination to solve problems as one team. Apply effective communication tools, communication techniques, and professional communication behaviors. Clearly transmit, receive, and interpret information through strong verbal and written communication. Deliver constructive feedback focused on behaviors while maintaining professional relationships. Demonstrate active listening, accept feedback without defensiveness, and apply it to improve communication effectiveness. Prepare and deliver presentations, reports, and business emails to support daily work.

Responsibilities

Develop robust data and drive foundational processes in support of Caterpillar systems that support key platforms, such as Parts.Cat.com, AI Assistant, SIS, Parts Expert, CWMS, and other advanced digital tools.
Collaborate closely with partners across the enterprise—spanning digital, technology, product groups, and commercial teams—to shape tools and systems that define the future of customer engagement.
Provide expertise in crafting and implementing innovative digital strategies that enhance Caterpillar’s leadership in customer experience and technological advancement.
Investigate new technologies to ensure we are maximizing the opportunity to bring the best solutions possible.
Engage across the organization with Product Groups, Life Cycle Management, Sales teams, Cat Digital, and Analytics teams to align to the customer needs.
Communicate progress, risks, and performance metrics with clarity, proactively identifying issues and driving resolution.
Translate customer insights, market trends, and growth mission learnings into actionable experience requirements that shape strategy and future‑state design.