Afterhours Aide Services Coordinator (ASC)

HCR Home Care • Rochester, NY

6d • Onsite

About The Position

At HCR Home Care, we believe care starts at home, for our patients and our team. For more than 45 years, we’ve been a trusted part of communities across 25 counties in New York, helping people live safely and comfortably where they feel most at ease. We’re a team of caring professionals and dedicated leaders who take pride in making a difference every day. From nurses, therapists, and home health aides to scheduling coordinators, customer service specialists, administrative staff, and leadership, every person at HCR plays an important role in supporting our patients and one another. As the Afterhours Aide Service Coordinator, you will ensure clients receive the aide services they depend on by coordinating schedules, supporting coverage across all business lines, and providing exceptional customer service to clients, aides, and internal partners.

Requirements

• You have an Associate’s degree and one year of home care experience (preferred), or equivalent experience.
• You will demonstrate excellent communication and the ability to work effectively with staff at all levels and community partners.
• You can multi-task and prioritize work in a fast-paced environment.
• You have strong computer skills and the ability to navigate scheduling systems efficiently.
• You will function effectively under stress while maintaining professionalism and accuracy.

Responsibilities

• You will coordinate Aide visits and manage scheduling across all business lines to ensure consistent, high-quality service.
• You oversee paraprofessional (HHA/PCA) schedules, matching client needs with staff availability while minimizing overtime.
• You will communicate proactively with clients and Aides regarding service changes, ensuring continuity of care and customer satisfaction.
• You manage daily and on-call phone activity, documenting all actions and escalating client care concerns when needed.
• You will complete required documentation, run reports, and follow up on action items to support efficient operations.
• You build collaborative relationships with staff and contribute to a positive, team-focused work environment.

Benefits

• Supportive, team-focused culture with strong leadership.
• Opportunities for professional growth and development.
• A mission-driven organization committed to patient-centered care.
• Meaningful work that ensures individuals receive the care they need to remain safe at home.
• Mileage reimbursement and competitive benefits.
• Over 45 years of trusted home care service across New York State.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees