Aftercare Coordinator

Banyan Brand•Waelder, TX

57d•Onsite

About The Position

This is more than a job, it’s a chance to be a vital part of what recovery looks like after treatment. As an Aftercare Coordinator , you’ll help ensure that each client leaves treatment with a clear plan, strong connections, and the resources they need to continue their recovery journey with confidence. Join a Mission-Driven, Nationally Recognized Organization: We’re accredited by the Joint Commission and backed by TPG’s Rise Fund, with 18 locations and Telehealth services nationwide. Champion the Continuum of Care: Be a key player in ensuring clients transition successfully from treatment into long-term recovery supports. Work in Partnership: Collaborate with clinical, operational, and business development teams, as well as families and external partners, to make sure no detail is missed. Enjoy Comprehensive Benefits: Including medical, vision, and dental insurance; whole and term life insurance; short- and long-term disability coverage; 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs. Apply Now! If you're passionate about building bridges to lasting recovery and ensuring every patient has a plan beyond our doors, apply today and help us continue making a difference at Banyan Treatment Centers. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. We encourage veterans, active-duty military, and first responders to apply in support of our First Responders Program.

Requirements

High school diploma or GED
Experience in behavioral health, customer service, or familiarity with 12-step programs
Excellent written and verbal communication skills

Nice To Haves

Associate’s degree
Familiarity with Salesforce and/or Kipu EMR
Knowledge of local community resources

Responsibilities

Coordinate Next Steps: Manage each client’s discharge plan, ensuring a seamless transition to the next level of care, in collaboration with clinical staff and Banyan’s Outbound Team.
Serve as a Key Liaison: Communicate with external agencies such as the VA, probation officers, attorneys, HR representatives, and EAPs to ensure continuity of care and resolve outstanding needs.
Maintain Accurate Documentation: Record all employment, legal, and medical-related interactions in the EMR (Kipu) to support post-discharge planning.
Advocate for Retention & Safety: Support AMA blocking efforts and help clients remain engaged in treatment. Refer administratively discharged clients to alternative providers when necessary.
Engage Families & Referral Sources: Keep families informed of discharge plans and maintain consistent updates with referral sources, including patient arrival, AMA risks, and hospitalizations.
Facilitate Admissions Needs: Obtain consents, IDs, and financial documentation to support smooth transitions into care.
Collaborate Proactively: Work closely with clinical and business development teams, participate in weekly case consultations, and share key updates via Teams and Salesforce.
Ensure Compliance & Compassion: Uphold confidentiality, regulatory standards, and a patient-first approach across all communications and interactions.