Aftercare Coordinator

Banyan Brand • Boca Raton, FL

12h • Onsite

About The Position

Banyan Treatment Centers is seeking a dedicated and organized Aftercare Coordinator to support patients as they transition through every stage of their treatment journey. This role focuses on discharge planning, continuity of care, and collaboration with internal teams, families, and external partners to ensure each patient leaves treatment with a clear, well-coordinated aftercare plan. The Aftercare Coordinator plays a critical role in supporting long-term recovery by ensuring no patient falls through the cracks and that all post-treatment needs are addressed with care, accuracy, and compassion. Position Details: Reporting to: Executive Director Schedule: Full-time | 40 hours per week| Location: Boca Raton, FL (On-site)

Requirements

• High school diploma or GED required; Associate’s degree preferred.
• Experience in behavioral health, customer service, or familiarity with 12-step or recovery-based programs preferred.
• Strong written and verbal communication skills with attention to detail.

Nice To Haves

• Familiarity with Salesforce and/or Kipu EMR preferred.
• Knowledge of local community resources and aftercare support services.

Responsibilities

• Coordinate each patient’s discharge plan and next level of care in collaboration with clinical staff and Banyan’s Outbound Team to ensure seamless transitions.
• Facilitate admissions-related needs by obtaining required consents, identification, and financial documentation to support continuity of care.
• Refer administratively discharged patients to appropriate alternative providers when necessary.
• Serve as a primary liaison with external agencies and partners, including the VA, probation officers, attorneys, HR representatives, and Employee Assistance Programs (EAPs).
• Communicate effectively with referral sources regarding patient arrivals, discharge planning, AMA risks, and hospitalizations to support continuity and retention.
• Engage families throughout the discharge process, providing timely updates and ensuring alignment with aftercare planning.
• Maintain accurate and timely documentation of employment, legal, medical, and aftercare-related interactions in the electronic medical record (Kipu).
• Share key updates and coordinate communication using Teams and Salesforce to support interdisciplinary collaboration.
• Support patient retention and safety initiatives, including AMA blocking efforts, to encourage continued engagement in treatment.
• Participate in weekly case consultations and collaborate proactively with clinical, operational, and business development teams.
• Uphold confidentiality, regulatory requirements, and a patient-first approach in all communications and interactions.

Benefits

• Enjoy comprehensive benefits (full-time eligible), including medical, vision, and dental insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED