After Sales Coordinator

Samsung SDI America Inc•Auburn Hills, MI

21d

About The Position

ESSENTIAL ROLES AND RESPONSIBILITIES: Support After Sales Engineer in service orders, logistics and warehousing of service packs Use internal systems (MES, OWMS, SAP, AS4, etc) to manage on inventory, create ASNs, complete the orders and sale for packs, etc. Coordinate the warehouse area for service packs Shipping and receiving of service/warranty packs Shipping After Sales inventory between buildings Inventory control of service storage area Conduct dock audit on packs to be shipped Monitor demand and maintain inventory of service parts Monitor the inventory of service parts in multiple warehouse locations Prepare service parts for shipments and organize the shipping of the parts Develop, monitor, and report on After Sales KPIs Develop shipping procedures, monitor, and train the team to following them Perform other duties necessary to support the Customer Quality group and Samsung SDI . REQUIREMENTS: Bachelor of Science Degree Self motivated and close attention to details Proficient with Microsoft Excel, Word, Outlook, and PowerPoint 5+ years experience in logistics including shipping internationally Experience in shipping hazardous materials Strong communication and interpersonal skills Good leadership and team working skills Independent, systematic and process-oriented work, high operational readiness and sense of responsibility Experience driving forklift PREFERRED SKILLS: Working Level Knowledge of: Health and Safety Challenges with a Production Environment KPI Creation, Implementation, and Monitoring LPA MES Systems 5S Highly Organized and Detail Oriented. Ability to stand, walk, carry light objects, handle or feel parts, reach with hands and arms. INTERNAL TRAINING REQUIREMENTS: Quality Policy Health & Safety Orientation Quality Objectives New Hire or New Position Orientation Environmental Policy Statement Samsung Philosophy and Values QUALITY ASSURANCE REQUIREMENTS: Comply with requirements of the Integrated Management System, in accordance with ISO 9001:2015, ISO 14001, and ISO 45001. Identify concerns and initiate corrective actions (through verification) relating to product, process and quality systems Initiate preventative and continuous improvement actions relating to product, process and quality systems Knowledge of Customer Specific Requirements, and/or where to locate them. HEALTH & SAFETY REQUIREMENTS: Follow safe work procedures established by the Company; and follow the OH&S directions of the head of your department or supervisor Use of appropriate personal protective equipment (PPE) and safety systems Where PPE is required to control exposure to hazards in the workplace, wear and maintain the PPE as directed, as indicated in a risk assessment, or as required in OH&S procedures Use other safety and emergency equipment provided in the workplace as directed or as required in OH&S procedures Assist with the preparation of risk assessments Before commencing work or research, a risk assessment should be conducted to identify, assess and control the hazards associated with the work or research. This should be conducted in conjunction with other relevant staff, researchers and the supervisor Report OH&S problems Report workplace hazards to the supervisor as soon as possible after they occur Report injury or illness arising from workplace activities using the incident/injury reporting system as soon as possible after the incident Lead incident investigations and implement corrective actions Complete monthly H&S inspections

Requirements

Bachelor of Science Degree
Self motivated and close attention to details
Proficient with Microsoft Excel, Word, Outlook, and PowerPoint
5+ years experience in logistics including shipping internationally
Experience in shipping hazardous materials
Strong communication and interpersonal skills
Good leadership and team working skills
Independent, systematic and process-oriented work, high operational readiness and sense of responsibility
Experience driving forklift

Nice To Haves

Working Level Knowledge of: Health and Safety Challenges with a Production Environment
KPI Creation, Implementation, and Monitoring
LPA
MES Systems
5S
Highly Organized and Detail Oriented.
Ability to stand, walk, carry light objects, handle or feel parts, reach with hands and arms.

Responsibilities

Support After Sales Engineer in service orders, logistics and warehousing of service packs
Use internal systems (MES, OWMS, SAP, AS4, etc) to manage on inventory, create ASNs, complete the orders and sale for packs, etc.
Coordinate the warehouse area for service packs
Shipping and receiving of service/warranty packs
Shipping After Sales inventory between buildings
Inventory control of service storage area
Conduct dock audit on packs to be shipped
Monitor demand and maintain inventory of service parts
Monitor the inventory of service parts in multiple warehouse locations
Prepare service parts for shipments and organize the shipping of the parts
Develop, monitor, and report on After Sales KPIs
Develop shipping procedures, monitor, and train the team to following them
Perform other duties necessary to support the Customer Quality group and Samsung SDI