After-Hours Experience Associate

Kiln • Phoenix, AZ

3d • $18

About The Position

The After-Hours Member Experience Associate is the first point of contact for Kiln community members and acts as the “face” of Kiln on an On-Call basis varying between 0-10 hours a week typically. They will assist with after-hours events, ensuring events are going smoothly by assisting guests with any inquiries or issues.

Requirements

• Partial completion of a college degree preferred, not required.
• Office management or administrative experience
• Customer service or support experience
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow through and empathy
• Passion for entrepreneurial communities
• Passion and understanding for Kiln’s mission and values
• Proficient in basic computer skills.

Responsibilities

• Responsibility for the functionality and organization of the front desk, main lobby, storage areas, mailroom, and greater Kiln office space.
• Cheerful and friendly greeting of team members, Kiln members, and guests
• Serve as a point of contact for event attendees, vendors, and staff during events
• Assist with the setup and operation of audio-visual equipment, including microphones, projectors, and sound systems
• Ensure a high level of customer service, addressing any guest inquiries regarding Kiln, the space, or membership options
• Provide feedback and suggestions for future event improvements based on observations and attendee feedback
• Participate in the teardown and cleanup of event spaces after the event ends and ensure all attendees have exited the building
• May be included in special projects for operations team

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed