After Care Coordinator - Behavioral Health

Elevance Health • Tampa, FL

7d • Remote

About The Position

Work location – Virtual This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Position specific details: The successful candidate will be domiciled in Florida. The After Care Coordinator – Behavioral Health is responsible for assisting with non-clinical duties for all phases of follow up after inpatient services. Primary duties may include, but are not limited to: Follows up on members who are identified by clinical operations as needing aftercare follow up. Verifies compliance with initial follow-up appointments. Provides assistance with referral to a provider if initial appointment is not attended. Assists members in coordinating outpatient follow-up. Checks provider availability. Documents results of follow up calls in system. Completes non-clinical assessment tools relating to after care or HEDIS activities. Calls members and providers and gathers discharge and other non-clinical information from providers/facilities as scripts and workflow allow. Develops and completes reports for completion of outstanding after care activities as needed internally and as requested by clients. Assists and provides non-clinical activities related to HEDIS expectations as determined by quality management leadership. Assists quality management staff with non-clinical work tasks as needed.

Requirements

• Requires a H.S. diploma or equivalent and experience in customer service and/or related field; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• Experience with office software such as Word, Excel, and PowerPoint preferred.
• BA/BS in health-related field preferred.
• Experience working in behavioral health is preferred.

Responsibilities

• Follows up on members who are identified by clinical operations as needing aftercare follow up.
• Verifies compliance with initial follow-up appointments.
• Provides assistance with referral to a provider if initial appointment is not attended.
• Assists members in coordinating outpatient follow-up.
• Checks provider availability.
• Documents results of follow up calls in system.
• Completes non-clinical assessment tools relating to after care or HEDIS activities.
• Calls members and providers and gathers discharge and other non-clinical information from providers/facilities as scripts and workflow allow.
• Develops and completes reports for completion of outstanding after care activities as needed internally and as requested by clients.
• Assists and provides non-clinical activities related to HEDIS expectations as determined by quality management leadership.
• Assists quality management staff with non-clinical work tasks as needed.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED