Aflac Specialty Scheduler

Children's Healthcare Of Atlanta•Brookhaven, GA

About The Position

Receives inbound communications (e.g., calls, emails, faxes, orders) from patients and physicians requesting scheduling services with Children's department. Coordinates complex appointment scheduling of various medical appointments and procedures across the Children's system. Maintains patient demographic and insurance pre-registration information in appropriate department scheduling system. Makes outbound calls for appointment reminders, recalls, and other outbound call activity. Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Requirements

2 years of experience in patient scheduling or access in a healthcare setting
Excellent verbal and written communication skills
Professional telephone etiquette
Interviewing and interpersonal skills to interact with patients, families, and members of the healthcare team
Ability to work with diverse people and deal effectively with disgruntled callers
Consistent high-quality performance related to scheduling and call handling (internal candidates)
Excellent organizational skills
High school diploma or equivalent

Nice To Haves

2 years of experience in provider and/or multispecialty scheduling in a clinical setting
Experience in Epic Cadence

Responsibilities

Coordinates complex appointment scheduling for physicians and self-referrals, using intricate scheduling tools.
Uses department policies and standard operating procedures to evaluate and determine the best appointment alternatives that meet patient needs and caregiver requests.
Meets quality metrics and department standards for call handling.
Enters appointments accurately in scheduling systems, including insurance verification and patient demographic information.
Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations.
Stays current with division/practice updates and the processing of information via communication channels such as email, department SharePoint site, staff meetings, and web alerts.
Participates in reviewing appointment selection protocols by provider and diagnosis for every supported department/provider.
Participates actively in optimizing provider capacity by proactively filling open slots and utilizing measures to decrease cancelation and no-show rates.
Assists with training of new hires for the scheduling team.
Supports the outpatient and hospital imaging sites with imaging scheduling, modality utilization, and other workflow optimization projects as deemed necessary.