Affiliate Program Support Specialist

MoneySolver•Jacksonville, FL

11d•$17•Remote

About The Position

The Affiliate Program Support Specialist is responsible for performing administrative duties essential to the proper servicing of clients and Partners. Duties include data entry, generating of Power of Attorneys and recontracts along with other paperwork. This position requires the safe handling of sensitive client information as well as, the ability to handle stressful client related situations and provide pragmatic solutions that meet client, Partner and company objectives. You are required to work with both affiliate partners as well as clients assigned to them and are also required to understand basic tax and tax resolution concepts, internal procedures, and case progression principles. Who We Are MoneySolver, also known as Tax Defense Network (TDN) is a national tax company that is dedicated to changing the lives of our clients by providing superior customer service and affordable tax debt solutions. Since 2007, our company has worked tirelessly to be one of the best in the tax debt services industry by ensuring our customers’ best interests are always put first. If you’re looking for an exciting career with great benefits and flexibility, consider joining the TDN/MoneySolver team. We are always on the lookout for compassionate, talented tax professionals who want to make a difference in other people’s lives. Winner of Glassdoor Best Place to Work Winner of Jacksonville Business Journal Best Places to Work Full range of benefits including medical, dental, vision, disability, PTO, floating holidays, etc. Employee dental coverage $1 bi-weekly Free $20k life insurance 401(k) plan with a match that vests immediately 4 weeks of paid parental leave Employee perks including free tax resolution services and discounted tax preparation.

Requirements

High School degree, or equivalent, required. Higher degree preferred
Proficiency with the MS Office Applications
1+ year data entry experience
Client facing resolution case management experience preferred
Proficient in Microsoft Office Suite
Must be able to think and solve problems independently
Ability to prioritize multiple tasks to meet deadlines, work well under pressure, extremely organized, efficient and self-motivated.
Sitting at a desk and working on a computer for prolonged periods.
Continuously requires close vision, talking, hearing, using hands and fingers, twisting, standing, walking, reaching, kneeling, bending, crouching and keyboarding.
Occasionally requires lifting, carrying, pushing/pulling, reaching overhead and reaching at or below shoulder level.
Frequent light work that includes moving objects up to 15 pounds.
Work from home office setting.
Noise level usually quiet to moderate.

Responsibilities

Accurate data entry of sensitive client and Partner information.
Represent the organization with a positive, professional attitude and appearance in all activities and communications.
Handling inbound customer service phone calls and emails.
Work with clients and affiliate partners to identify and resolve case issues.
Work with affiliate partners regarding case assignment and client contact.
Ensure compliance with company rules, policies, and regulations.
Maintain quality through execution of various oversight programs.
Perform several clerical and secretarial duties such as type, print or copy documents and reports.
Perform other tasks as needed.

Benefits

medical
dental
vision
disability
PTO
floating holidays
Employee dental coverage $1 bi-weekly
Free $20k life insurance
401(k) plan with a match that vests immediately
4 weeks of paid parental leave
Employee perks including free tax resolution services and discounted tax preparation.