Affiliate Director - Financial Services

Gen3 Marketing•Penllyn, PA

2d•Hybrid

About The Position

Gen3 Marketing is the most seasoned and largest affiliate marketing agency globally. Headquartered in Blue Bell, Pennsylvania, with a strong presence across the USA, Canada, and Europe, the company boasts a team of over 200 professionals spanning six continents. Our reputation as the most awarded performance marketing agency speaks to our industry-leading results. From premium content to deals and loyalty, we build and maintain full-funnel programs that drive consistent customer acquisition and revenue growth. We leverage 18+ years of relationship management expertise and data-driven capabilities to transform businesses. As our agency continues to grow we are looking for an Affiliate Director to join the team and be part of this fast-paced growing company. LOCATION: Hybrid for people close to our offices. Remote options are available outside of head office locations JOB DESCRIPTION: The Director, reporting to the Senior Vice President, is responsible for the successful execution of department objectives, performance standards, processes, employee relations, client management, and analysis in support of the overall growth and development of the affiliate team. In addition, the Director is responsible for monitoring team and client performance regularly to gather feedback and ensure overall growth, satisfaction, and retention. Oversees: Account Managers and Senior Account Managers Reports to: Senior Vice President

Requirements

7+ years of direct affiliate management experience; agency or network experience required; in-house experience a plus
Knowledge of and experience working with Affiliate Networks (ShareASale, Commission Junction, etc.)
Demonstrated supervisory, delegation, and strong mentorship skills
Obsessed with action in a fast-paced, sometimes ambiguous environment
Strong analytical and quantitative skills
Ability to work on multiple priorities simultaneously, prioritizing and coping well under competing demands and pressure
Possess a thorough understanding of the Affiliate Marketing environment
A strong account management background, including past experience managing accounts
Ability to influence and convince others, you have organizational know-how
Team management, mentoring, maintaining team cohesion abilities

Responsibilities

Work collaboratively to translate the company's vision and goals into tactical solutions and results
Review onboarding strategies for new clients and participates in the planning & presentation of the annual affiliate program proposals and quarterly business reviews (QBRs)
Hosts weekly one-on-ones with the account team to review account performance in relation to predetermined action plan and KPIs, and provide recommendations for optimization
Conduct regular client touch bases and report feedback to leadership along with proposed recommendations and solutions to improve support & services
Review delivery team reports and summaries to stay abreast of program performance and progress in relation to the action plan and KPIs, providing feedback and guidance on areas of improvement for their team members
Act as a point of escalation to help team members troubleshoot and resolve client, program, and publisher related issues
Escalate all areas of concern in relation to client and/or individual performance issues to the SVP
Identify industry trends and making recommendations to the leadership for new and creative ways to improve, automate and streamline our services
Participate in the interviewing and onboarding of new team members
Accountable for team staffing, bandwidth and program allocation
Manage delivery teams' P&L as it relates to department goals, targets and forecasting
Assist Biz Dev with various ad hoc projects including case studies and proposals
Assist Delivery Leaders with various ad hoc projects (white papers, blog posts, client testimonials etc.)
Assess and support in client's contract renewals, amendments, and potential renegotiations
Conducting performance reviews for direct reports
Participate in the interviewing and onboarding of new team members
Accountable for client growth and retention