AFC Operations Manager
About The Position
Responsible for financial and operational functions related to managing loan portfolio’s including: Balancing portfolio and cash transactions, loan level account maintenance, correcting entries,audits. Assist in completion of reconciling corporate financial statements and accounts. Support corporate compliance functions including SOC 1 audit, regulatory compliance, PII compliance, and SOP documentation. Manage client relationships, lead client meetings. Supervise and train Loan and Account Servicing Department personnel and all operational activities. Responsible for keeping department staff motivated and performing with excellence. This role is to be performed 100% on-site.
Requirements
- Works well problem solving with customers
- Self-motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines.
- Motivated self-starter
- Experience in Financial Services.
- Knowledge of General Accounting Principals.
- Excellent verbal and written communication skills.
- Excellent business writing skills.
- Excellent attention to loan level details.
- Proficient in Word, Excel computer skills (Pivot Table, VLOOK, XLOOKUP).
- Highly organized, utilizes organizational tools.
- Time management.
- Interpersonal and leadership skills.
- Ability to balance managing personal assignments and staff assignments.
- Self driven urgency.
- Ability to pivot between multiple tasks varying in complexity while achieving high level results and meeting expectations.
- Positive, optimistic, motivating attitude in face of challenges and high demand.
- Action oriented.
- Interdepartmental partnership, meetings, collaboration to effectively meet client and operational needs effectively.
- Candidate should have Account Servicing, Financial Services experience in supporting complex bank reconciliations, process development, and driving day to day operations.
- Financial services experience in lending, insurance, or related to include processing of a large volume of monthly cash transactions and account maintenance, payment processing experience is a plus.
Responsibilities
- Daily client portfolio maintenance
- Manage and support Loan and Account servicing staff and processes
- HOA Billing cycle preparation and management
- Reporting and Research
- Corporate compliance functions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
