Aesthetic Care Concierge
About The Position
As an Aesthetic Care Concierge (ACC), you are the heart of our premier medical spa locations in Seattle, Kirkland, and Edmonds. Using exceptional communication and interpersonal skills, you will guide each patient through their aesthetic journey, ensuring they feel confident, comfortable, and well-supported. With a deep understanding of our aesthetic offerings, you will align patient goals with the appropriate treatments, products, and services- helping every patient look and feel their best. Through patient education, service promotion, and outreach, the ACC plays a key role in driving the growth of the practice by creating genuine connections and sharing expert knowledge. The ideal candidate thrives on building relationships, delivering premium patient care, and demonstrating an entrepreneurial spirit with strong organizational skills. This role is more than a job, it’s an opportunity to make a meaningful difference in people’s lives while growing an exciting professional career. If you’re seeking a dynamic opportunity at a premier medical spa offering advanced cosmetic dermatology treatments, competitive compensation, and a robust benefits package, Pur Skin Clinic is the place to advance your career in a supportive and innovative environment.
Requirements
- Previous medical experience working in aesthetics, plastic surgery, cosmetic dentistry, or cosmetic dermatology preferred.
- Knowledge of HIPAA regulations and the ability to maintain patient confidentiality and privacy at all times.
- Strong background in patient education and customer service, with the ability to build rapport and trust quickly.
- Strong business acumen and superior organizational skills.
- Familiarity with aesthetic treatments, skincare products, and procedures is highly preferred.
- High school diploma or equivalent required.
- Flexible availability 40 hours/ week, Saturday's required
- This position requires knowledge of various aspects of patient care.
- Must possess good organizational skills to balance clerical and clinical duties.
- This position requires frequent walking, sitting, standing, and bending.
- Frequent talking and listening when giving instructions and explanations.
- Frequent use of the clinic phone, computer, and other clinic technologies.
- Employees will be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).
Responsibilities
- Ensure patients receive an exceptional experience from initial consultation through follow-up.
- Promote services through strategic patient outreach and follow-up to enhance engagement, retention, and satisfaction.
- Leverage expert knowledge to provide value-driven recommendations that optimize patient outcomes and practice performance.
- Optimize scheduling to ensure efficient and timely coordination of appointments, consultations, and treatments.
- Maintain accurate patient records, including consultations, sales, and follow-up communications.
- Facilitate seamless coordination between clinical teams and patients for a consistent patient journey.
- Uphold an orderly and well-kept space, enhancing the patient's experience throughout the med spa.
- Stay ahead of the curve on industry trends, new treatments, and product offerings to provide up-to-date information to patients.
- Flexibility to float to our Edmonds and/ or Kirkland locations based on clinic needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
