Aerospace-Scheduling Coordinator

TRIGO ADR Americas•Phoenix, AZ

16d•$55,000 - $70,000

About The Position

Under general supervision and reporting to the Quality Operations Manager, The Scheduling Coordinator plays a key role in supporting aerospace customers by being the first point of contact with the customer, organizing and managing the deployment of qualified source inspectors. This position is responsible for scheduling inspections, coordinating logistics with other programs, maintaining accurate records, and ensuring customers receive timely, high-quality service. The role also provides administrative support through data entry, billing preparation, and reconciliation of inspector hours.

Requirements

Excellent communication skills and the ability to interface professionally with customers and field personnel.
High attention to detail and accuracy in data entry and documentation.
Strong organizational skills with the ability to prioritize multiple tasks.
Proficiency in Microsoft Office Suite and/or scheduling systems.
Minimum 3 years of experience in scheduling, dispatch, customer service, aerospace operations, or related administrative coordination.
Any combination of education and experience may be considered.
Communicate effectively and appropriately.
Ability to work collaboratively in a cross-functional team environment.
Establish and maintain effective working relationships
Pass pre-hire background check including DMV
Pass Pre-hire Drug Screening
U.S. Citizenship required

Nice To Haves

Experience in aerospace, defense, quality assurance, or inspection services.
Familiarity with aerospace standards (AS9100, source inspection procedures, supplier quality processes).
Experience supporting time-tracking, billing, or operations management systems.
Knowledge of inspection, manufacturing, or supply chain workflows.

Responsibilities

Scheduling & Logistics Schedule and assign approved source inspectors based on customer requirements, skillsets, certifications, and geographical considerations.
Collaborate with customers and suppliers to confirm inspection dates, times, work scope, and access requirements.
Monitor inspector availability and proactively resolve scheduling conflicts or last-minute changes.
Maintain accurate calendars, internal systems, and job logs.
Provide backup support to other contracts if there is a need of continuity support during vacancies.
Customer Coordination Serve as a primary customer point of contact for inspection scheduling, updates, and general inquiries.
Build and maintain strong relationships with aerospace OEMs, suppliers, and quality teams.
Ensure all customer required documentation and inspection instructions are collected and communicated.
Administrative & Documentation Support Perform accurate data entry for job details, inspector assignments, and customer information.
Maintain compliance with customer and internal documentation standards, including quality records, SOW details, and inspection checklists.
Support onboarding and qualification record management for inspectors as needed.
Billing & Hour Reconciliation Track and reconcile inspector hours, travel time, and expenses for billing accuracy.
Verify timesheets and resolve discrepancies before submitting to accounting.
Assist the finance team with invoice preparation and customer billing support.
Operational Support Collaborate with operations, quality managers, and field inspectors to ensure seamless job execution.
Identify opportunities to improve scheduling efficiency, customer satisfaction, and internal processes.
Support special projects or surge workloads during peak aerospace production cycles.

Benefits

12 days paid vacation first year, increasing with service years
10 days paid sick time
11 paid holidays
Healthcare insurance available: Medical, dental, vision, STD, LTD, critical illness, life insurance for self and dependents
Champ Plan Wellness and Health Free to employees working minimum 20 hours/week with anticipated $30k/annual earnings
Participation increases net take home pay $$$ in most instances
Free wellness initiatives
Free tele-health
Free and discounted RX
Auto enrollment (unless tax elections result in negative impact)
Eligible on the 1st of the month following 30 days of continuous employment requires monthly 10-minute wellness activity participation
401k retirement savings with match
Eligible on the first (1st) of the month following 90 days of continuous employment
100% match of 1st 3% contribution
50% match of next 2% contribution
IMMEDIATE VESTING
Company-provided cell phone, laptop, mobile wi-fi (for business use only)
Regular Hourly rate for travel time
Direct Pay Travel arrangements for flights, hotels and rental cars
Travel Reimbursements direct deposited with each payroll
Federal rate Mileage reimbursement (.67/mile 2024) when driving personal vehicles on company business
Per diem reimbursements for meals and incidentals
Overnight trips - Up to $75
Leaving home after 4 pm $40
Federal rate mileage reimbursement (.67/mile 2024) when driving personal vehicles on company business
Direct Pay Travel arrangements for flights, hotels and rental cars
Travel Reimbursements direct deposited with each payroll
Per diem reimbursements for meals and incidentals
Overnight trips - Up to $75
Leaving home after 4 pm $40
$1500 EMPLOYEE REFERRAL BONUS
Initial $750 paid upon hire of qualified referred employee (rehires excluded)
Additional $750 paid upon referral’s full completion of 90 days’ employment