Aerospace Customer Support Engineer (Contract)

Airbus•Mobile, AL

42d•Onsite

About The Position

Airbus Commercial Aircraft is looking for an Aerospace Customer Service Engineer (Contract) to join our Engineering department based in Mobile, AL. The Customer Service Engineer is responsible for the creation of specific modification design data packages that are used to integrate pre-identified existing known (or close-to-known) design solutions to post-delivery aircraft. This data includes drawings and modification specification documents that are tailored for certification purposes (see MP/TRS and MAS shown below). The Retrofit Solutions Engineer is also accountable for the quality and on time availability of draft Service Bulletin deliverables related to the specific modification. Communicate directly and often with Systems Engineers and Production Managers to ensure quality, on-time delivery and production capacity. Meet the Team: Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you’re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world. Your Working Environment: The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.

Requirements

Bachelor’s Degree in Engineering. (Mechanical, Aerospace, Electrical or Civil Engineering)
~1+ years experience in an engineering classification.
10% travel (Domestic and International) involved
US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license), Authorized to work in the US.
Proficiency with G Suite.
Team oriented - ability to work as a member of a team with other departments locally and internationally.
Ability to read/write/speak English.
Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner.
Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external.
Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives.
Displays model writing skills for others to emulate
Demonstrates simple and effective ways to communicate.
Able to represent Engineering in presentations at Airbus related activities.
Basic technical knowledge on overall Service Bulletin process

Nice To Haves

Master’s Degree in an Engineering discipline
Minor in Computer Science
Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.)
Airbus experience with various Airbus programs (A380, A350, LR, SA, WB)
Data analysis

Responsibilities

Timely production of the Modification Proposal Technical Repercussion Sheet (MP/TRS) with pre and post modification sketching
Retrieve/Create/Update/Check the aircraft drawings in Airbus engineering tool sets (manage subcontractor as applicable)
Build the Certification Dossier for the MAS (Modification Approval Sheet)
Prepare all elements required for the Service Bulletin writing phase, including "list of components" as needed and ensure all provided data are accurate
Provide specific design solutions to meet technical requirements for modifications
Ensure the Quality of the drafted Service Bulletin, including concurrent requirements cross-check
Provide remote or on-site assistance during the working parties and answer any Service Bulletin customer query as necessary
Act as a liaison between the engineering and service bulletin authoring team to ensure all level of technical discussions understood and respected by both parties
Contribute to the Safety Management System established within the organization
Contribute to the Quality Register System established within the organization