Aerospace Customer Support Engineer (Contract)

Airbus•Mobile, AL

3d•Onsite

About The Position

Airbus Commercial Aircraft is looking for an Aerospace Customer Service Engineer (Contract) to join our Engineering department based in Mobile, AL. You will be part of the Service Bulletin Customer Support team, whose mission is to deliver and support value added solutions to maintain continued aircraft airworthiness and improve Airbus customer’s operations & profitability. This role provides overall support to the Service Bulletin business and liaisons with customers (airlines) to ensure the best decision is made for the interest of Airbus and its customers. Meet the Team: Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you’re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world. Your Working Environment: The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe.

Requirements

Bachelor’s Degree in Engineering. (Mechanical, Aerospace, Electrical or Civil Engineering)
~1+ year experience in an engineering classification.
10% travel (Domestic and International) involved
US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license), Authorized to work in the US.
Proficiency with G Suite.
Team oriented - ability to work as a member of a team with other departments locally and internationally.
Ability to read/write/speak English.
Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner.
Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external.
Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives.
Displays model writing skills for others to emulate
Demonstrates simple and effective ways to communicate.
Able to represent Engineering in presentations at Airbus related activities.
Basic technical knowledge on overall Service Bulletin process

Nice To Haves

Master’s Degree in an Engineering discipline
Minor in Computer Science
Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.)
Airbus experience with various Airbus programs (A380, A350, LR, SA, WB)
Data analysis

Responsibilities

Develop and maintain a comprehensive understanding of Service Bulletins (SBs) across all Airbus programs.
Facilitate communication and collaboration with program teams and other departments in Europe to ensure effective implementation of SBs.
Gather and consolidate inputs from various stakeholders to make informed decisions regarding SB implementation.
Participate in weekly follow-up meetings with European and local counterparts to discuss progress and address any issues.
Demonstrate strong communication skills for engaging in remote or in-person discussions with customers.
Analyze and prioritize airlines' input to make optimal technical decisions regarding SBs.
Ensure alignment of work practices with other programs and adherence to SB processes.
Provide support for internal and external improvement projects related to SB products, processes, and tools.
Identify potential customer needs and expectations related to SBs and incorporate them into decision-making processes.
Collaborate directly with Airbus teams (e.g., SB Production, Design Office, Customer Service Engineering) to facilitate effective communication and coordination.
Capture and relay customer feedback to the Airbus Customer Service organization for continuous improvement initiatives.
Support quality initiatives within the Airbus Customer Services organization.
Report monthly results related to Key Performance Indicators (KPIs) to track performance and identify areas for improvement.