Aerial Lift Technician I

Cmc North America•Salem, NH

About The Position

At CMC North America, we enable our customers to grow their businesses by offering a high-quality, unique product. We back that with our first class customer experience! Our Sales Operations team works with our vendors, customers, and our internal teams to ensure a smooth purchasing and delivery process. The job Our service technicians provide maintenance in the shop and in the field for our unique line of aerial lifts. These machines make use of electrical, hydraulic and intelligent sensor systems to provide the safest, smoothest aerial lift experience for our customers. Our technicians test and prepare machines for delivery to customers, diagnose issues, and repair all aspects of the machine. We provide preventive maintenance, annual inspections, and field service at the customer’s request. High quality customer service is a big part of who we are. Our technicians also assist our customers in person and on the phone when they have questions or need service for their lifts. This is an entry-level, full-time, hourly position with benefits. The expectation is that you have some experience working on automobiles, aircraft or other types of equipment. A strong desire to learn and grow in this industry will put you on the path to a great future! Once qualified, service technicians may be asked to travel locally and within our territory (United States & Canada) to perform service in the field. Who we are looking for If you are highly motivated and love working on this type of equipment, this is the place for you! We love these machines, but we are much more than that. We are sharply focused on our customers and pay attention to every detail. When a hard problem comes up, we dig in hard until it's resolved. If you’re an experienced mechanic, or equipment technician, this is a great opportunity to step up to the next level. This is a starter opportunity to take the leap into a broad and highly sought after industry. Our machines are a great combination of sensor networks (CANBUS), electrical controls, and hydraulic systems. Enough to keep you interested for a long time!

Requirements

1+ years - troubleshooting and repairing electrical and hydraulic systems; preferred Field mechanic experience, highly preferred
Must be able to use a Microsoft Windows based computer to interface with the machine diagnostics
Must be capable of using an Android or iOS smartphone for using our field dispatch and communications tools
High School Diploma or equivalent
Valid driver's license and a satisfactory driving record
Ability to lift, push or pull 70+ pounds, climb, bend, kneel and work with arms raised
Must be willing to travel locally and occasionally within the United States on short notice (once qualified)
Desire to learn and grow in customer service skills and aerial lift equipment technology

Nice To Haves

OSHA 10 card
DOT health card
Military maintenance training, a plus
Certified fork truck operator (Class IV, V)
Experience with sensor signaling protocols such as CANBUS
Advanced technical studies such as automotive, aircraft maintenance, or heavy equipment
Experience with Microsoft Windows and office tools

Responsibilities

Perform “Pre-delivery Inspections” on lifts to inspect and prepare them for customers
Assist senior technicians in repair and diagnostics of lifts and other similar equipment
Diagnose and repair hydraulic, electrical, and sensor issues on aerial lifts and other similar equipment in the shop
Inspect and prepare lifts before and after they go out on rent
Write repair reports describing the issue found and steps to resolve
Use laptop computers and mobile phones to manage work orders, research technical documents, and track customer issues
Safely transport equipment in our shop and at customer sites
Participate in on-call rotation for emergency customer service (once qualified)
Occasionally perform local pickup or delivery of machines in need of service
Perform in-shop duties as required