AE2100 Field Services Representative

Rolls-Royce•Indianapolis, IN

About The Position

As an AE2100 D3 Field Service Representative for Rolls-Royce, you will play a key role supporting the Norwegian Airforce C-130J propulsion system. You will liaise with the customer, being a subject matter expert on technical issues which also includes supporting site visits, engine operation, maintenance, safety briefs field training, accident investigations and in-flight test evaluations. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. Rolls-Royce has been recognized as the top employer in the Engineering & Manufacturing category on the prestigious Forbes Top Employers for Engineers list for 2025. This ranking highlights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive. At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. With this exciting opportunity you will work with our customer in Norway and review engineering changes regarding their effect on the product in the field, including maintenance manual updates and coordinating communication plans with Customers on impact to their operations. You will aid on technical issues, to include, written communication, phone calls, and electronic media relating to aircraft engine operations, maintenance, repairs, troubleshooting and logistics support.

Requirements

An Associate’s degree with 4+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR;
A Bachelor’s degree with 2+ years of experience in jet engine maintenance and/or an aviation in-field customer support role OR;
A Master`s degree with experience in jet engine maintenance and/or an aviation in-field customer support role OR;
In lieu of degree 6+ years of experience in jet engine maintenance and/or an aviation in-field customer support role.
Live and work in Norway for 3-5 years

Nice To Haves

Prior military experience
FAA Airframe & Powerplant License
C-130J aircraft experience
2100 D3 series engine maintenance
Held 2100 D3 International Position

Responsibilities

Provide assistance on technical issues to include, written communication, phone calls and electronic media relating to aircraft engine operations, Rolls-Royce and Customer databases, diagnostic software (if available), maintenance, repairs, troubleshooting and logistics support.
Collaborating with Customer Training Services, developing and conducting supplemental training to maintenance activities through on-the-job training and classroom instruction as appropriate.
Supporting Manager(s) in executing AE 2100 Program and Deployed Services responsibilities.
Complying with any requirement to relocate assignment as determined by the business and/or the Customer to ensure Rolls-Royce business objectives and contract deliverables are met and Customer operational needs are supported.
Providing technical support during conferences and program reviews at the request of Rolls-Royce and/or the Customer.
Travelling on short notice domestically or internationally (up to 75%), in support of campaigns, AOG situations and/or Customer requests.

Benefits

We offer excellent development opportunities, a competitive salary, and exceptional benefits.
These include bonus, employee support assistance and employee discounts.
Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.

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