AE Enrollment I (Hourly)

Austin Community College • Austin, TX

6d • $29

About The Position

Provides specialized support services to a department, office, or program with minimal supervision. Handles complex tasks related to student enrollment, registration, technology support, and program operations.

Requirements

• Student enrollment and registration techniques and practices.
• Salesforce, learning management systems, Google Suite, spreadsheets
• Adult Education Class offerings including ESL, HSE, Career Pathways, and College Prep Skills
• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Maintaining confidentiality of work-related information and materials.
• Establishing and maintaining effective working relationships.
• Hardware, software, and peripheral equipment troubleshooting techniques.
• Providing excellent customer service with a student-centered attitude
• Demonstrated proficiency using standard office software applications and student information and database systems.
• Google Suite and spreadsheets
• Salesforce
• Virtual Conferencing Tools such as Blackboard Collaborate, Google Meet, and Zoom
• Bachelor’s Degree

Nice To Haves

• Student advising and/or registration

Responsibilities

• Assists with the organization, preparation, and implementation of registration events, both in- person and remote.
• Assists with training of AE Staff and Faculty on application and registration tools, software and departmental procedures.
• Assists with the registration and advising of students into adult education courses.
• Assists enrollment and front desk staff as needed.
• Has sufficient skills and manages updates on virtual platforms used for enrollment, including Blackboard Collaborate and Zoom.
• Exhibits efficiency in troubleshooting issues in computer-based assessments and the software and hardware required for the assessments used.
• Assists students with the AE student enrollment application process.
• Responds to the needs and inquiries of users related to IT issues around assessment and the enrollment application, deploys solutions, and follows up with users.
• Provides student support via phone, email, livechat, and virtual and in-person meetings
• Maintains departmental social media accounts and organizes social media campaigns for audience engagement
• Assists with special projects.

Benefits

• Full-time faculty and staff employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 501-1,000 employees