AE Enrollment I (Hourly)

Austin Community College District•Highland, CA

1d•$29

About The Position

Provides specialized support services to a department, office, or program with minimal supervision. Handles complex tasks related to student enrollment, registration, technology support, and program operations.

Requirements

Student enrollment and registration techniques and practices.
Salesforce, learning management systems, Google Suite, spreadsheets
Adult Education Class offerings including ESL, HSE, Career Pathways, and College Prep Skills
Maintaining an established work schedule.
Effectively using interpersonal and communications skills including tact and diplomacy.
Effectively using organizational and planning skills with attention to detail and follow-through.
Maintaining confidentiality of work-related information and materials.
Establishing and maintaining effective working relationships.
Hardware, software, and peripheral equipment troubleshooting techniques.
Providing excellent customer service with a student-centered attitude
Demonstrated proficiency using standard office software applications and student information and database systems.
Google Suite and spreadsheets
Salesforce
Virtual Conferencing Tools such as Blackboard Collaborate, Google Meet, and Zoom
Bachelor’s Degree
Work safely and follow safety rules.
Report unsafe working conditions and behavior.
Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Nice To Haves

Student advising and/or registration

Responsibilities

Assists with the organization, preparation, and implementation of registration events, both in- person and remote.
Assists with training of AE Staff and Faculty on application and registration tools, software and departmental procedures.
Assists with the registration and advising of students into adult education courses.
Assists enrollment and front desk staff as needed.
Has sufficient skills and manages updates on virtual platforms used for enrollment, including Blackboard Collaborate and Zoom.
Exhibits efficiency in troubleshooting issues in computer-based assessments and the software and hardware required for the assessments used.
Assists students with the AE student enrollment application process.
Responds to the needs and inquiries of users related to IT issues around assessment and the enrollment application, deploys solutions, and follows up with users.
Provides student support via phone, email, livechat, and virtual and in-person meetings
Maintains departmental social media accounts and organizes social media campaigns for audience engagement
Assists with special projects.