Advisor, Pathways and Case Management

Houston Community College

About The Position

The Pathways and Case Management Advisor partners with students, faculty, staff, Instructional Services, administrators, and the community in a proactive process which facilitates the development of intentional educational and career plans to help students achieve academic, personal, and professional goals. Responsible for informing prospective, new, and returning students of educational opportunities and requirements. Provides a high level of customer service support to their caseload of assigned students and assists as needed with walk-ins, peak registration, recruitment, orientation, and completion programs and initiatives. Plays a critical role in the implementation of relevant Student Services activities to increase retention rates, course completion rates and/or transfer to either a college/university, or the workforce.

Requirements

Bachelor’s degree required
2 years related work experience in post-secondary institution required
Valid Texas Driver License
MS Office Programs
Information Management Systems
Able to work flexible hours to include evenings and weekends

Nice To Haves

Master’s degree in a related field preferred
Experience in advising both traditional-aged students and adults in a higher education setting preferred

Responsibilities

In collaboration with students, identify the appropriate educational and career options, assist with the analysis of each option, including possible outcomes and their implications, establishes academic and career goals, and establishes an action plan for students to explore alternative careers and related program adjacency.
Utilize available and appropriate technology to monitor academic progress of students toward degree and/or certificate completion, identify current and potential academic needs, document ongoing case management activities, and document all pertinent student information and status updates.
Teach students the skills to self-navigate to degree completion utilizing campus information, student on-line system, and campus resources.
Assist students in the acquisition, usage and evaluation of information including College guidelines, catalogs, and on-line resources.
Monitor caseloads to ensure that students are making adequate progress towards completion of chosen certificate or degree and use available technology tools to send caseload messages regarding milestone attainment.
Respond in a timely fashion to proactive “early alerts” of assigned students. Provide information and referrals to students needing services such as: tutoring, testing, career entry, counseling, financial aid, disability services, etc.
Provide information regarding student life opportunities to include student activities and recreational sports. Inform students of the benefits (i.e., leadership skills, team building, and civic engagement).
Provide information regarding the promotion of special programs and opportunities such as learning communities, bridge courses, honors programs, service learning, etc.
Inform students of procedures such as withdrawal, repeating coursework, advanced standing credit, graduation, etc.
Provide transfer planning to universities to include joint admissions programs, articulation agreements, common course numbering system, and transfer plans.
Complete appropriate prescribed training and demonstrate proficiency in application and utilization of training.
May provide career & pathways advising support for College Connection program and/or other outreach efforts of the College.
Perform other duties, tasks and assignments as required.