Advisor Client Engagement

PUBLICIS GROUPE • Chicago, IL

62d

About The Position

As an Advisor, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer-packaged goods, travel or dining sector. You will work across various functional teams-Product, Strategy, Analytics, Data Partnerships, and Delivery-to support Epsilon's PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients! You'll play a significant role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other partners. Operating within a large, multicultural, and geographically diverse organization, you'll work alongside internal teams to uphold service quality throughout and after engagements. As you develop expertise in Epsilon PeopleCloud solutions and services, you'll supply knowledge sharing and the dissemination of lessons learned within the organization.

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of industry specific experience
• Program and project management experience
• Martech platform experience such as Email, CRM/Database or Loyalty platforms.
• 3+ years of demonstrated ability in a client facing role
• 2+ years of managerial experience
• Financial competence
• Strong Microsoft Word, Excel and PowerPoint skills as well as Service now, Jira, SharePoint

Nice To Haves

• You enjoy working with both clients and delivery teams, connecting the dots and leading both internal and external expectations.
• You work collaboratively to build positive relationships
• You thrive in a client-facing role, working with clients, addressing their concerns and being their point of contact
• You take on complex problems and issues with a focus on outcomes and effective resolutions.
• You have expertise and knowledge across the full ecosystem of MarTech and AdTech such as cleanroom, digital media etc.
• You have experience working with contracts, supporting invoices and understanding P&L reporting

Responsibilities

• Develop strong connections with clients and ensure client happiness with contracted Epsilon offerings
• Coordinate with delivery teams to unify products/services, interpret client needs, and improve client profitability.
• Drive collaboration internally with product, support, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
• Support leading a complementary team with varied expertise; and offer timely performance feedback
• Raise issues and risks for resolution within the cross functional team
• Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required

Benefits

• Flexible time off (FTO), 15 paid holidays
• Paid sick time
• Parental/new child leave, childcare & elder care assistance, adoption assistance
• Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees