About The Position

The Benefits Advisor plays a critical role in delivering world-class benefits programs to employees across the U.S. and Canada. This position provides expert support and service in all areas of health & welfare, retirement, voluntary benefits, and leave programs. The ideal candidate will have extensive experience in benefits administration, strong problem-solving skills, and the ability to manage complex employee situations while ensuring compliance with regulatory requirements.

Requirements

  • Bachelor’s degree in Business, HR, or equivalent experience.
  • Minimum 5+ years of experience in Health & Welfare benefits administration across North America (U.S. and Canada).
  • Comprehensive knowledge of health & welfare, retirement, voluntary benefits, and leave programs, including federal, state, and provincial laws.
  • Strong analytical and problem-solving skills with keen attention to detail.
  • Excellent communication and customer service skills.
  • Ability to prioritize, multitask, and adapt to changing priorities in a fast-paced environment.
  • Solution-oriented mindset with ability to build strong relationships across teams.
  • Ability to work independently and exercise sound judgment.
  • Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint).

Nice To Haves

  • CEBS certification preferred but not required.

Responsibilities

  • Administer day-to-day processes for employee benefit programs in alignment with plan documents and regulatory requirements.
  • Investigate and resolve complex health & welfare and leave-related issues for employees.
  • Provide exceptional customer service and guidance to employees and HR partners regarding benefits programs, policies, and procedures.
  • Serve as the operational point of contact for multi-country benefits inquiries from cross-border employees including expatriates
  • Maintain up-to-date knowledge of U.S. and Canadian legislation related to benefits and leaves to ensure compliance.
  • Collaborate with HR Business Partners, Payroll, and third-party vendors to resolve benefit matters.
  • Draft and maintain process documentation and contribute to continuous improvement initiatives.
  • Safeguard employee privacy and ensure confidentiality of sensitive information.
  • Support audits and compliance reviews to maintain data integrity.
  • Assist with benefits-related projects and initiatives as assigned.

Benefits

  • comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week
  • retirement program that encourages our employees to save for the longer term, with generous matching employer contributions
  • paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program
  • annual incentive plan, consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee
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