Advertising & Outreach Coordinator - Customer Assistant Program

City of Austin

11d•$28 - $34

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Under general supervision, responsible for the planning, research scheduling, coordination and promotion of community, employee and media events as well as special events such as conferences, tradeshows and educational and outreach efforts. Responsible for buying and monitoring media. This role requires the ability to work independently, with a passion for connecting and networking in the community, and the ability to create and facilitate presentations to various audiences. This position will also be responsible for developing, maintaining and evaluating all outreach activities for the departments to ensure efficacy and impact of their duties.

Requirements

Knowledge of conference/community events processes.
Knowledge of market segmentation, media markets, and experience in the media purchasing process.
Skills in oral and written communication, including public presentation.
Skill in establishing and maintaining professional relationships.
Skill in coaching, leading and teaching assigned staff.
Ability to work with minimal supervision.
Ability to plan conferences and events.
Ability to accomplish multiple tasks and projects.
Ability to represent department and City of Austin in a professional manner.
Ability to use various computer software applications, including elementary design skills.
Graduation with a Bachelor’s degree from an accredited college or university with major course work in a related field, plus three (3) years of relevant work experience.
Experience may substitute for education up to four (4) years

Nice To Haves

Experience conducting outreach efforts to marginalized communities.
Knowledge of techniques and tools that promote effective outreach events.
Knowledge of lead generation within organizations to promote programming.
Experience negotiating with various groups to accomplish objectives.
Experience and preparing written and oral summaries, monitors and communicates results.
Monitoring community activities and maintaining a calendar of events.
Liaising with local businesses and community leaders to identify community needs and mobilize resources to meet those needs.
Conducting research on community demographics and trends to identify areas in need of attention.
Managing special events such as concerts or festivals that attract many people to the community.
Maintaining relationships with local businesses and community leaders.
Promoting awareness through community outreach activities such as hosting fairs or distributing flyers in local neighborhoods.

Responsibilities

Schedules and coordinates assigned events within budgetary limits.
Monitors and directs the events from beginning to end.
Plans, develops, and implements community outreach, outreach strategies, and programs
Represents department and City of Austin programs at events.
Assembles resources, including staff, facilities, food services, promotional material, etc., for assigned events.
Cross-trains program staff to adequately represent all department programs to the public.
Develops roles and calendar for community involvement.
Participates on marketing teams to plan and deliver marketing events and media productions.
Coordinates and monitors contracts, budgets, and performance measures for media advertising (print ads, television, radio, internet, billboards, etc.)
Research, purchases, and monitors inventory of promotional items department wide.
Develops and makes presentations to customers, service providers and department representatives.

Benefits

Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

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