Adventureland Park - Food & Beverage Intern - Marketing

Herschend•Altoona, IA

2d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. If you want to learn operations, people skills, and business leadership, this is the opportunity for you! This position offers the most unique, fun yet demanding, and rewarding atmosphere in which a student could spend their summer. This is a position that will assist department managers in all aspects of operations within the Food & Beverage (F&B) areas of an amusement park, with a heavy focus on marketing and content creation for the culinary departments. The student will have the opportunity to develop and extend leadership, communication, and management skills through extensive contact with department heads, supervisors, hosts, and guests. This position involves quickly developing the experience, competence, and confidence to oversee the entire department. It is difficult to describe all the challenges that the student will solve during the summer and all the benefits from which they will derive. Every student that has served as an intern has experienced both tremendous personal and professional growth. We are currently looking for a: Adventureland Park - Food & Beverage Intern - Marketing

Requirements

Recent graduate or at least 2+ years undergraduate study in Marketing, Hospitality, Business Management, Event Management, or a related major.
1+ years of previous work experience, preferably in a marketing, web-design, or content creation role
Previous experience with graphic design software (Adobe, Canva) required
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Must be at least 18 years of age to comply with Iowa Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
Ability to lead and motivate assigned teams of hosts
Must be able to roll-up sleeves and assist with all F&B-related positions to ensure continuous and successful operation
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to effectively respond to negative online (or in-person) feedback without taking it personally or conveying negative emotion
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Ability to portray a positive, professional attitude at all times
Ability to follow direction, multi-task, and work as part of a team as well as independently
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Must be proficient in Microsoft Excel, Word, and Power Point.
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer
Ability to withstand heat and humidity from the food preparation equipment
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
This role will be based in both an office setting as well as other indoor and outdoor park locations
Subject to frequent interruptions and requests that may require reprioritization of activities
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to high noise levels, flashing lights, and heavily populated environments
May be required to participate in onsite and offsite special events

Nice To Haves

Previous work experience in marketing, sales, social media, and content creation preferred
Good photography skills would be a plus

Responsibilities

Supervise the daily operations of the F&B Marketing team and any other assigned departments
Lead by example, attitude, and as a representation of Adventurelands core values
Act as an approachable mentor and coach to all assigned hosts
Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with Iowa law
Assist with team scheduling and timekeeping activities
Learn and lead the operations of assigned areas of F&B department
Lead and complete special projects to enhance marketing and sales strategies for the F&B department
Participate in all aspects of food preparation and sales during peak times
Use content creation tools (e.g. Canva, Adobe Illustrator) to update and create menus and marketing signs
Photograph menu items for promotional use
Collaborate with Graphic Designers to produce fresh and exciting departmental materials
Collaborate with park leadership to improve theming and marketing of F&B outlets
Participate in the printing, mounting, and installation of signs
Identify areas of improvement for departmental marketing
Assist product ordering, stocking, rotation, and maintenance of inventory levels
Identify new opportunities for improving sales, marketing, and operating efficiency
Ensure regulatory compliance and process enforcement, including Labor Department regulations and maintaining all food safety practices
Collaborate with supervisors and department managers to accomplish tasks
Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
Participate in social activities with international college students
All other duties as assigned by leadership