Adventure Guide - Summer 26

AlterraEnumclaw, WA
$20 - $24Onsite

About The Position

As an Adventure Guide at Crystal Mountain, you will motivate, delight, and guide our guests on daily adventures throughout the Crystal Mountain great outdoors. You will commit to providing excellent experiences and memories of a lifetime. Primary activities include our aerial adventure course, climbing wall, and mining sluice. Other guided activities in support of our group sales and events teams as applicable.

Requirements

  • Basic First Aid & CPR Required
  • All guides must complete mandatory Aerial Course training in spring.
  • High energy, positive attitude and excellent communication skills
  • Basic knowledge of P.O.S. systems.
  • This position is required to work evenings, weekends, and holidays while in operation.
  • Able to lift, carry, or otherwise move and position at least 50 pounds occasionally.
  • Comfort working at heights, this position will utilize full body harness and routinely navigate features of the aerial challenge course.
  • Must be able to climb, balance, and otherwise navigate all elements of the aerial ropes course.
  • Auditory and visual acuity to operate radios, mobile devices, and basic outdoor equipment constantly.
  • Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling constantly.
  • Manual dexterity to operate technical equipment associated with the aerial ropes course.
  • Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
  • Ability to work for extended periods of time bending, reaching, and speaking constantly.
  • Talking and hearing occur continuously in communicating with guests, supervisors, and other employees, must be able to listen and respond with proper customer service.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Nice To Haves

  • EMT/WFR/WFA certification preferred

Responsibilities

  • Lead our guests on outdoor excursions including: guided interpretive hikes, aerial ropes course, and other activities as assigned.
  • Help conduct routine maintenance and inspection of the aerial ropes course.
  • Perform general maintenance tasks including trail work, sign making, and supporting other departments projects.
  • Respond to customer concerns/questions
  • Contribute to a positive working environment
  • Maintain a safe, healthy, and secure working environment
  • Promote and ensure safe practices using all required PPE and adhering to proper safety protocols in all activities
  • Inspect equipment for safety concerns
  • Promote and market activity options to our guests
  • Help oversee stock levels and alert management when supplies are needed
  • Attend daily pre-shift meetings and necessary trainings
  • Gather guest feedback and recommend improvements to management
  • Establish pre-function side work to be performed and make sure all equipment is accounted for and in good condition, notifying the Manager of any issues.
  • Use and understand Points of Sale.
  • Promote and maintain the highest level of customer service by anticipating the needs of our guests even before they realize what they need
  • Resolve guest complaints within scope of authority; otherwise refer the matter to management.
  • Notify supervisor of all unusual events, circumstances, missing items or alleged thefts.
  • Develop and maintain an organizational culture, values and reputation with staff and guests.
  • Ensure a positive, harmonious, compliant, and cooperative work environment.
  • Act as a representative of Crystal Mountain with guests & community members.
  • Abide by all Crystal Mountain employment guidelines.
  • Off mountain shifts supporting group sales & events may occasionally be required.
  • Other duties as assigned

Benefits

  • Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under
  • 50% off window ticket price at IKON partner resorts
  • Free access to Alterra Mountain destinations during time off
  • Free ski-referral letters for employees to use at other mountain resorts during time off
  • Free friends & family day-ski vouchers (Periodic allotment)
  • Discounts on Ski & Snowboard Lessons
  • Discounts on Ski & Snowboard Rentals
  • Discounts on Gear Tune-Ups
  • Discounts on Food & Beverage
  • Discounts at Crystal Mountain Retail shops
  • Free Crystal branded swag
  • Pro deals on gear with 100s of brands
  • Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
  • Employee-only Night Skiing events
  • Employee Housing Available for eligible positions
  • Accrued paid time off for eligible positions
  • Group health insurance for eligible positions
  • 401K benefit and generous match with immediate vesting for all staff members over 18
  • Opportunities for growth, advancement, and year-round employment
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