Adventure Guide - Summer 26

Alterra•Enumclaw, WA

1d•$20 - $24•Onsite

About The Position

As an Adventure Guide at Crystal Mountain, you will motivate, delight, and guide our guests on daily adventures throughout the Crystal Mountain great outdoors. You will commit to providing excellent experiences and memories of a lifetime. Primary activities include our aerial adventure course, climbing wall, and mining sluice. Other guided activities in support of our group sales and events teams as applicable.

Requirements

Basic First Aid & CPR Required
All guides must complete mandatory Aerial Course training in spring.
High energy, positive attitude and excellent communication skills
Basic knowledge of P.O.S. systems.
This position is required to work evenings, weekends, and holidays while in operation.
Able to lift, carry, or otherwise move and position at least 50 pounds occasionally.
Comfort working at heights, this position will utilize full body harness and routinely navigate features of the aerial challenge course.
Must be able to climb, balance, and otherwise navigate all elements of the aerial ropes course.
Auditory and visual acuity to operate radios, mobile devices, and basic outdoor equipment constantly.
Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling constantly.
Manual dexterity to operate technical equipment associated with the aerial ropes course.
Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
Ability to work for extended periods of time bending, reaching, and speaking constantly.
Talking and hearing occur continuously in communicating with guests, supervisors, and other employees, must be able to listen and respond with proper customer service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Nice To Haves

EMT/WFR/WFA certification preferred

Responsibilities

Lead our guests on outdoor excursions including: guided interpretive hikes, aerial ropes course, and other activities as assigned.
Help conduct routine maintenance and inspection of the aerial ropes course.
Perform general maintenance tasks including trail work, sign making, and supporting other departments projects.
Respond to customer concerns/questions
Contribute to a positive working environment
Maintain a safe, healthy, and secure working environment
Promote and ensure safe practices using all required PPE and adhering to proper safety protocols in all activities
Inspect equipment for safety concerns
Promote and market activity options to our guests
Help oversee stock levels and alert management when supplies are needed
Attend daily pre-shift meetings and necessary trainings
Gather guest feedback and recommend improvements to management
Establish pre-function side work to be performed and make sure all equipment is accounted for and in good condition, notifying the Manager of any issues.
Use and understand Points of Sale.
Promote and maintain the highest level of customer service by anticipating the needs of our guests even before they realize what they need
Resolve guest complaints within scope of authority; otherwise refer the matter to management.
Notify supervisor of all unusual events, circumstances, missing items or alleged thefts.
Develop and maintain an organizational culture, values and reputation with staff and guests.
Ensure a positive, harmonious, compliant, and cooperative work environment.
Act as a representative of Crystal Mountain with guests & community members.
Abide by all Crystal Mountain employment guidelines.
Off mountain shifts supporting group sales & events may occasionally be required.
Other duties as assigned

Benefits

Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment