Advantage Services Coordinator

CommonBond Communities • Saint Paul, MN

59d • $25

About The Position

CommonBond Communities invites qualified applicants to apply for the Advantage Services Coordinator position at our Skyline Tower site in Saint Paul, Minnesota. The primary responsibility of the Advantage Services Coordinator is to assist the property manager with the daily operations of the community by assisting with resources and services for residents, along with a strong focus on customer service and community relations. In addition, this position requires daily administrative duties concerning the management office and the apartment community.

Requirements

• Associate or Bachelor's degree in a related field or at least three years of experience in a related field.
• Two years of experience implementing human service programs focused on ethnically, socially, and/or economically diverse populations.
• Two years of experience implementing programs that address mental health, chemical health, and/or co-occurring disorders and homelessness.
• Two years of experience implementing programs that use evidence-based models of intervention (e.g., IMR, supported employment, supportive housing).
• Excellent interpersonal, verbal, and written communication skills.
• Demonstrated experience working within diverse communities, which include people of various ages, genders, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
• Experience utilizing MS Office and web-based programs.
• Ability to respond to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within one hour in emergencies).
• Be Certified in CPR and First Aid or have the ability to become certified within six months of starting position.
• Be at least 21 years of age.
• Provide proof of a current and valid driver's license issued in the state of residency.
• Have or be willing to obtain adequate automobile insurance.
• Meet the company Motor Vehicle Record (MVR) criteria.
• Must be willing and able to travel between sites.
• Must be willing to work evenings and weekends as scheduled.
• Must be willing to carry a cell phone.

Nice To Haves

• Residential and/or clinical experience with persons experiencing mental illness, chemical dependency, co-occurring disorders, and homelessness.
• Experience with medical social work and documentation.
• Knowledge and experience in supportive housing.
• De-escalation and crisis intervention skills.

Responsibilities

• Provides comprehensive recovery-oriented case management services for assigned individual residents
• Conducts a thorough strengths-based assessment with each new resident and reassesses regularly with individual plan development.
• Develop an asset-based service plan with each resident and update the plan with each resident quarterly.
• Links residents with new community-based services as individual plans warrant and assists residents in maintaining existing community-based linkages as needed.
• Provides individual counseling utilizing evidence-based techniques such as motivational interviewing.
• Provides case coordination for residents with internal and external partners.
• Takes the lead in responding to individual crises.
• Coordinates with residents, property management, and Housing Coordinator to resolve lease violations and other housing sustainability issues.
• Facilitates recovery-oriented, rehabilitative individual activities
• Incorporates at least one educational activity into each resident's service plan.
• Provides or facilitates evidence-based group education in Illness Management Recovery, work-readiness skills development, relapse prevention, home management, and living skills.
• Contributes to the development of the community by participating in such responsibilities as the Resident Council and the community newsletter.
• Assists residents to positively resolve situations that place tenancy at risk
• Meet with each resident (individual or group) within 30 days of move-in to ensure the resident's understanding of the lease, handbook, and house rules.
• Responds to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within 1 hour in emergencies).
• Works collaboratively with both residents and property management to fully resolve lease adherence concerns/housing risk and minimize lease terminations.
• Develops, implements, and monitors written agreements for resolving housing risk with residents.
• Assists residents with preparations for unit inspections and recertifications.
• Mediates disputes between neighbors and/or between residents and property management.
• Works as an effective team member
• Participates effectively as a collaborative member of a coordinated property management/ services team.
• Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents.
• Actively participates in Advantage Services team meetings and promotes collaborative problem-solving and professional development.
• Work collaboratively with property management staff and other departments of CommonBond Communities
• Maintains timely, accurate, complete, and secure resident records
• Gathers and accurately enters individual resident and program data into CBC, local, state, and national databases as required by program funding within required timeframes.
• Reviews and updates paper and electronic files of assigned residents at least quarterly, including:
• Releases and data privacy requirements
• HMIS reporting requirements
• ETO reporting requirements
• Ensures that paper and electronic data are secured from access by unauthorized persons.
• Other
• Develop an annual professional growth plan for continuing training
• Develop a directory of services/resources for each housing community
• Coordinate publication of each housing community's monthly newsletter
• Completes other miscellaneous projects as assigned

Benefits

• Work-life balance
• Employee referral program
• Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options
• A respectful and growth-oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Associate degree
• Number of Employees: 251-500 employees