Advancement Services Manager - University Relations - Extended

University of Wisconsin Stout-posted 13 days ago
Full-time • Manager
Onsite • Whitewater, WI
5,001-10,000 employees
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The Advancement Services Manager (Advancement Manager AV019) is a key member of the University Relations Division, providing leadership in advancement data management, gift processing, and operational excellence. This position plays a strategic role in ensuring the accuracy, integrity, and continuous improvement of the Foundation’s advancement database, which is central to donor stewardship, alumni engagement, and fundraising success. The Advancement Services Manager is responsible for updating the advancement database, ensuring data accuracy and compliance, and leveraging information to support strategic decision-making. This position works closely with the Director of Advancement Services/Chief Operating Officer (COO), Database Administrator, and others to strengthen the systems and infrastructure that drive the success of the University’s fundraising efforts. This is a full-time, in-person position, with occasional after-hours and weekend responsibilities in support of UW-Whitewater events.

  • Provide strategic oversight of all aspects of gift processing, ensuring accuracy, compliance, and timely reconciliation of contributions received by the UW-Whitewater Foundation
  • Oversee the processing, tracking, and reporting of corporate matching gifts; manage third-party software and resources to maximize matching gift opportunities and donor participation
  • Maintain accurate records of matching gift companies, ensure timely receipt of contributions, and incorporate matching gift data into overall fundraising reporting
  • Serve as a resource for fundraising staff and senior leadership regarding gift documentation, reporting, donor inquiries, and best practices
  • Develop and implement policies, procedures, and systems improvements that safeguard donor data, streamline operations, and align with industry standards
  • Responsible for updating, maintaining, and improving the advancement database (Raiser’s Edge or comparable CRM)
  • Ensure timely entry of donor, alumni, and constituent information, including contact updates, giving histories, event participation, and engagement activities
  • Partner with the Database Administrator to enhance database functionality, streamline workflows, and improve system efficiency
  • Design, implement, and evaluate reports, dashboards, and data analytics to inform campaign strategy, fundraising performance, and alumni engagement
  • Lead initiatives to integrate data from multiple sources (social media, newsletters, external research tools) to expand and improve the accuracy of alumni and donor records
  • Drive continuous improvement in data hygiene, integrity, and compliance with all applicable regulations and policies
  • Collaborate with database administrator and fundraising staff to create constituent lists, prospect profiles, and audience segmentation strategies that advance fundraising campaigns and alumni initiatives
  • Develop and manage administrative functions to support annual giving days, online giving forms, event donation opportunities, and other tools that enhance donor/customer experience
  • Support recordkeeping functions, including creation and maintenance of donor and fund files
  • Serve as a backup for key advancement services functions to ensure continuity and segregation of duties
  • Participate actively in cross-functional projects, task forces, and process improvement initiatives
  • Contribute to the Foundation’s culture of accountability, teamwork, and donor-centered service
  • Bachelor’s degree required (in business administration, nonprofit management, information systems, or related field)
  • Minimum of three years of progressively responsible experience in advancement services, nonprofit operations, fundraising operations, or data management
  • Demonstrated ability to analyze data, identify trends, and translate information into actionable insights
  • Strong knowledge of Microsoft Office (Word, Excel, PowerPoint) and database systems
  • Excellent organizational skills, with the ability to manage multiple priorities and deadlines
  • Ability to work collaboratively and interact respectfully with all populations
  • Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds
  • Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
  • Experience with Blackbaud’s Raiser’s Edge and Financial Edge or comparable advancement databases
  • Knowledge of best practices in fundraising data management, donor stewardship, and compliance
  • Strong customer service orientation and communication skills, with the ability to work effectively with staff, leadership, alumni, and donors
  • Experience developing and managing reports, dashboards, or analytics to support strategic decision-making
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