Advancement Services Coordinator

Indiana State University•Terre Haute, IN

67d•$19 - $21

About The Position

The Advancement Services Coordinator will primarily focus on managing immediate and longer-term projects as they relate to the overall goals of the Advancement Services team. This position will require experience with data entry and management, attention to detail, creating or following established procedures, and the ability to manage multiple projects. This position will also serve as backup and overflow assistance for processing gifts. Experience with The Raiser's Edge database or other database systems would be preferred.

Requirements

Education: associate's degree (2 years) or higher
Must possess a valid driver's license
Able to adapt to change
Able to assemble, analyze and present data
Able to learn and retain information
Able to multitask
Able to plan, organize, and implement projects in a timely manner
Able to read English, understand, and follow verbal and written instructions
Able to work both independently and collaboratively
Able to work well with others
Attention to detail
Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness
Excellent customer service skills
Excellent interpersonal, organizational, planning, teambuilding and problem solving skills
Excellent leadership skills
Excellent public speaking skills
Experience and knowledge in job related program
Math and basic accounting skills
Must be able to travel; some overnight travel, when required
Must be comfortable networking with groups or individuals
Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills
Proficiency with Microsoft Office and other computer applications
Proven verbal and written communication skills
Willing to interact with students
Willing to work extended hours during events and peak seasons, when required
Work effectively with a diverse community
Able to work carefully and politely around others
Demonstrated skills in work that requires attention to detail.
Demonstrated ability in entering, correcting, and working with data.
Demonstrated ability to manage and respond to email requests.
Demonstrated ability to work independently and seek solutions to questions when they occur.
Knowledge of Microsoft Office products such as Word, Excel, Outlook, and Teams.
Demonstrated ability to manage multiple complex projects simultaneously according to agreed upon schedules.
Demonstrated ability to maintain current knowledge of technology and techniques.
High level of interpersonal and customer service skills.

Nice To Haves

Experience with responding to data requests such as updating records and producing basic reports, managing and creating procedures used in daily tasks, creating documents in Microsoft Word from external data sources, proofreading documents and data for errors, and use of CRM (Customer Relationship Management) software, such as The Raiser's Edge.
Experience: 1-4 years
Experience in an educational environment preferred

Responsibilities

Position develops and maintains reports and queries that monitor the integrity of data stored on systems used by the ISU Foundation. Continuously analyzes data for data integrity. Develops and manages special request data reports in a timely manner. Acts as contact for data updates and data integrity project work. Responds effectively and efficiently to data requests, interacts with Major Gifts, Corporate/Foundation Relations, Annual Giving, Alumni Association, Research and Gift Planning regarding the processing, reporting and logging of data maintenance activities. Complete routine data cleansing and data audit project work while continuously analyzing the data. Prepare daily acknowledgement letters for appropriate signatures in accordance to foundation policies.
Manage the Alumni Membership Program including incoming membership forms (via both mail and on-line), data management and integrity of incoming information and creating acknowledgement letters. This also includes ensuring accurate gift distribution.
Serve as back up for Gift Services. Learn and understand all aspects of Gift Processing to provide the back up as needed. Serve as a point of reference for all members of the Advancement Services team and other foundation and university employees. Assists in constituent research as needed using source material including public documents, legal records, periodicals, computer databases, organizations and other electronic sources. Build and maintain positive relationships with Foundation colleagues and University professionals.
Create profiles as relevant in various constituent data systems. Acts as secondary contact for data systems used by the ISU Foundation and departments including Constant Contact, Crescendo, Lexis Nexis, Accurint, Reeher and Live Alumni. Participates in the yearly PCI compliance questionnaire.
Generate and distribute department reports to University constituents. Complete monthly list requests for internal mailing. Completes list requests as assigned by the Director of Advancement Services in a timely manner. Analyses and organizes data, writes queries and exports to ensure information provided in lists request is accurate.
Perform other duties as assigned.

Benefits

Life Insurance: The coverage amount is based on two and one-half times appointment salary rounded up to the next whole thousand with a maximum coverage of $100,000 and includes the same amount of Accidental Death and Dismemberment benefits. The University currently pays the entire cost of coverage.
Medical, Dental and Prescription Drug Coverage: The cost of coverage is shared between employees and the University. Rates are determined by participation in Wellness Program and use of tobacco products. Coverage is available on the first of the month following appointment date.
TIAA Retirement Contributions: Contributions begin based upon the first day of employment at a contribution rate of ten (10) percent of base appointment salary paid in full by ISU. The contributions are vested immediately. There are 40 investment options from which to choose.
TIAA Auto Enroll: New employees are automatically enrolled in a tax deferred retirement program at hire: three (3) percent is deducted before taxes for the program to facilitate retirement planning. Employees may opt out of the program within 90 days.
Fee Waiver Program: For the employee, spouse and dependent children: Staff may enroll in up to 18 hours of course work each academic year at a reduced rate.
Sick Leave: Accrued at a rate of 12 days per fiscal year with unlimited accumulation.
Vacation: Pay level 11 and below accrues up to 15 vacation days earned per year 1 through 4; 20 vacation days per year thereafter. Pay level 12 and above accrues 20 vacation days per year
Long Term Disability Coverage: Employees are eligible after three (3) years of continuous, regular employment with the University. This policy guarantees approved disabled employees a 66 2/3 percent income protection (from all sources) after 180 days of continuous total disability. Immediate participation is available for current members of a comparable group disability insurance program within 90 days prior to ISU employment and that would have provided income protection upon disability for at least five years.
Voluntary Life Insurance: Additional amounts of life insurance may be purchased on employee, spouse and dependent children.
Voluntary Vision Plan: May enroll within the first 31 days of employment date.