Advanced Specialist, Customer Success (Program Management)

Pearson • Bloomington, MN

7h

About The Position

About the Role We’re looking for a Customer Success Specialist who thrives in complex customer environments. This role is ideal for an experienced customer-facing professional who thrives in ambiguity, is highly curious, builds deep client relationships, and leads high-impact initiatives that drive long-term value. in this role, you’ll be relied upon as a go-to expert—owning critical accounts, navigating complex challenges, and leading major projects that shape both customer outcomes and internal ways of working.

Requirements

• Proven experience in Program Management, Customer Success, Account Management, or a related customer facing role supporting complex customers.
• Strong track record of leading large initiatives or projects that span multiple teams or functions.
• Comfort operating in ambiguous environments, with the ability to assess complex problems and translate them into actionable solutions.
• Excellent communication and stakeholder management skills, including the ability to influence without authority.
• Strong organizational and prioritization skills, with the ability to manage competing demands effectively.

Responsibilities

• Primary relationship owner for complex, high impact accounts.
• Ensure customers achieve their intended outcomes through proactive engagement, insight, and follow through.
• Build and maintain strong, long-term client relationships grounded in credibility, insight, and results.
• Lead major customer initiatives and cross-functional projects from planning through execution, ensuring alignment with customer goals and business priorities.
• Navigate and resolve complex account challenges, balancing customer needs with scalable, sustainable solutions.
• Partner closely with internal teams (Product, Engineering, Sales, Operations, Support) to deliver cohesive and high-quality customer experiences.
• Anticipate risks, identify opportunities, and proactively drive actions that protect and grow long-term customer success.
• Influence stakeholders at multiple levels—both internally and externally—to drive alignment, momentum, and outcomes.
• Understand client contracts and ensure fulfillment of client expectations as well as service level agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed