Advanced Quantitative Research Analyst, Customer Insights

HEB•San Antonio, TX

About The Position

H-E-B is one of the largest, independently owned food retailers in the nation, operating over 380 stores throughout Texas and Mexico, with annual sales generating over $43 billion. H-E-B has led the way with creative new concepts and outstanding service. Our Customer Insights team ensures the voice of the customer and Partner is represented throughout the organization everyday by using qualitative and quantitative research, geospatial insights, analytics, and sensory research. Our approach to insights makes H-E-B well-known for tailoring and serving our customers better than anyone else. As an Advanced Quantitative Research Analyst, you'll work closely with Partners to design, execute, and analyze quantitative consumer research studies. A Quantitative Research Analyst conducts actionable research to accurately capture the voice of the customer and Partner. You will contribute to survey design, statistical analysis, and quant-based reporting. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... willing to work with others to quantitatively capture the voice of Texas families? HEAD FOR BUSINESS... know how to use statistics and analysis to answer complex business questions? PASSION FOR RESULTS... initiative? willingness to take risks and learn every day?

Requirements

Bachelor's degree in a related field such as Market Research, Business Analytics, Statistics, or related field; master's degree a plus
2+ years of experience in quantitative research
2+ years of experience using statistical software (e.g., R, SPSS, SAS, Python)
Knowledge of consumer primary research methods, including advanced survey methods
Data Visualization skills
Ability to explain technical information to a broad range of audiences
Ability to manage multiple priorities and shift focus between tasks
Proficiency in MS Office; strong Excel skills
Ability to query and organize large data
Strong analytical and project management skills
Strong organization and time management skills
Initiative
Ability to identify problems, gather / interpret data, identify trends, and provide relevant, actionable results
Interpersonal skills to work effectively with analysts across research disciplines
Written / verbal communication and presentation skills
Resourceful and a self-starter
Ability to influence different audiences

Nice To Haves

Familiarity with data analytics language and its associated tools such as R, SAS, Python is a plus
Experience with Sawtooth Software, Qualtrics, or other survey tools is a plus

Responsibilities

Collaborates on the Design / execution of quantitative consumer research, including pricing sensitivity studies, conjoint analysis, brand positioning strategy and optimization
Executes day-to-day analysis and interpretation of trends or patterns in complex data sets, with some direction
Performs financial analysis on proposed area of the business prior to initiating research
Collaborates with analysts in planning, writing, designing, and programming quantitative research questionnaires; ensures survey functionality, question integrity and data accuracy
Participates in activation meetings to help identify research objectives, goals, methodologies, timelines, and potential implications of findings
Communicates the research process and results to other analysts and business stakeholders
Assists with long-term or repeating research programs (sentiment trackers, engagement surveys, etc.)