Advanced Product Solutions Representative

COLETO BRANDS LLC • Greenville, SC

just now • Remote

About The Position

Coleto Brands, parent Company of Progress Lighting and Kichler, is seeking to fill an Advanced Product Solutions Representative position in a remote work environment. The ideal candidate is a customer-focused professional with strong technical aptitude who thrives in a fast-paced environment and enjoys solving problems. They are a quick learner, communicate effectively, and work well both independently and collaboratively while maintaining a high level of professionalism and integrity. If you are dedicated to getting your job done on time and according to plan, we want you to apply!

To be successful in this role, you will need strong problem-solving skills, a customer-first mindset, and the ability to clearly communicate technical information. You should be adaptable, detail-oriented, and proactive, with a willingness to continuously learn products and collaborate effectively across teams.

Requirements

• 2-3 years of experience in the lighting industry or a related field required.
• Strong working knowledge of low-voltage and line-voltage lighting systems and installations is preferred.
• Experience with SAP and Salesforce is preferred but not required.
• Fast learner with a proactive, adaptable, and results-driven mindset.
• Self-motivated individual who thrives in dynamic and evolving environments.
• Excellent communication skills with the ability to work effectively with a wide range of stakeholders.
• Comfortable working both independently and collaboratively within a team.
• Demonstrates high ethical standards, integrity, and professionalism.

Nice To Haves

• ALA Lighting Specialist certification is a plus

Responsibilities

• Deliver exceptional technical support by troubleshooting issues and providing accurate product information to customers and end users.
• Manage a high volume of technical phone calls and email inquiries while consistently meeting or exceeding quality and performance targets.
• Accurately document customer interactions, case details, resolutions, and follow-up actions in Salesforce in a timely manner.
• Review and interpret engineering CAD drawings to offer advanced product guidance and support.
• Collaborate closely with cross-functional teams, including Quality Assurance, Product Management, Engineering, Sales, and Customer Care, to resolve issues and improve customer outcomes.
• Lead product request submissions and quality assurance cases to ensure timely resolution.
• Actively engage in ongoing product training to stay current on product updates and technical knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees