Advanced Practice Practitioner Manager (NP/PA)

GoHealth Urgent Care - UCSF Health•Springfield, MO

15h

About The Position

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. APP Manager - Physician Assistant/Nurse Practitioner – Clinical & Administrative Clinical: Provide a wide variety of clinical services including treatment of acute episodic conditions such as sore throats, colds, flu-like symptoms, cuts, sprains and minor infections. Functioning in lieu of or alongside of a physician, it is essential for an urgent care Advanced Practitioner to have excellent assessment skills in order to recognize more serious conditions and direct the patient to the emergency room for advanced care when necessary. Lead clinical best practice initiatives and direct provider coaching on best care delivery. Administrative: Provide a wide variety of administrative duties as APP leader on the clinical leadership team. Core Responsibilities: - Responsible for overall management and coordination of APPs within the Service Line -Direct supervisor for front line APPs -Collaborates on APP optimization strategy for service line, including role of APPs as members of the care team, APP competencies and professional advancement ladder. -Manages operationalization of APP practice within service line in conjunction with APP leads, site leaders and collaborating physicians. -Supervises and regularly meets with APPs to ensure ongoing communication and prompt identification of opportunities. -Coaches APPs with the service line, including front line APPs and direct report APP leads -Monitors and works with service line on overall APP performance: tracks clinical, operational and financial metrics for APPs, updates progress and status of APP initiatives, anticipates and flags potential issues and identifies solutions. Additional Responsibilities : - Promotes psychological safety among all APPs, positively communicates change, constantly strives for process and quality improvement, upholds and promotes Inova-GoHealth mission, vision, values and care imperatives. Drives EMR training and efficacy, procedure/skills training, and act as a project implementation manager for special projects and initiatives. In-clinic mentoring, real-time observation and direct feedback to APP’s will be expected. APP manager, along with clinical leadership team, will assist with schedule management, chart review, patient quality/satisfaction initiatives, cover assigned RLP duties during sick-leave or PTO, and any other administrative duties at the discretion of the Medical Director. APP manager will be active member of clinical leadership meetings and collaboratively disseminate best practices to all providers and staff. Qualified applicants should have the ability to listen, gather information, validate data, communicate effectively, and have strong customer satisfaction skills.

Requirements

Master's Degree and minimum 4 (+) years’ experience
Minimum 12 months experience in an Emergency Department/urgent care or similar clinical environment required
Adult and pediatric practice experience required
National Certification
Active state medical licensure
Active state DEA
BLS and ACLS Certification
Work experience in an Urgent Care or Emergency Room setting
Applicable office procedures including but not limited to suturing, splinting, etc.
High Level of interpersonal skills for effective communication
Stands for and drives excellence
Actively participates in clinical practice (75% of time)
Aligned with and promotes Inova’s mission, vision, values and strategic direction
Strong customer service skills
Ability to work independently and in a team environment
Knowledge of legal and ethical standards for delivery of medical care
Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
Knowledge of and experience with Electronic Medical Records

Nice To Haves

Prior Administrative responsibilities preferred
Prior management experience preferred

Responsibilities

Examining and treating patients
Completion of timely documentation and charting
Ordering and interpreting diagnostic tests, EKGs and X-rays
Making diagnoses and prescribing appropriate medications
Treating minor injuries that may require sutures, splints, or casting
Educating and counseling patients
Ordering and/or providing medications and vaccines for patients
Referring patients for additional emergency or specialty care
Assisting and supervising staff engaged in medical services
Consulting with collaborating escalation physician on patient care management per Escalation policy
Locations of clinics to be staffed will be based on clinic need and will be at the discretion of the Medical Director. Every effort will be made to minimize travel distances, but clinic needs as determined by the Medical Director will be the deciding factor.
Represent Inova-GoHealth core values and culture as ambassador throughout market
Support, encourage, and inspire staff members to be innovative, collaborative, inclusive, and proud of our culture of care.
Dissemination of best practices to staff members throughout the organization
Assist with administrative duties such as schedule management, chart review, patient quality/satisfaction initiatives, special project implementation manager, and any other administrative duties at the discretion of the Medical Director.
Assist with provider on-boarding, EMR and skills training, and MA-RT clinical training (POCT, splints, etc.)
Other duties as directed by the Medical Director, in service of improving NPS/ patient satisfaction, clinical quality, efficiency, profitability, and financial viability
Collaboration on various projects and initiatives